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FICO
FICO
1,001 – 5,000 Employees
ConsultingHealthcareInsurance
FICO is an analytics and software company known for the FICO® Score, which lenders use to evaluate credit risk. Its broader technology platform combines data, artificial intelligence, and machine learning to support decision-making and customer engagement. FICO develops solutions for areas including fraud detection, credit scoring, and customer lifecycle management, serving organizations across sectors such as finance, telecommunications, consulting, insurance, and healthcare. Its products are designed to help businesses analyze conditions in real time, adapt decision processes, and manage complex scenarios.
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Senior Manager, Consumer Lending Client Success at FICO (Remote, US)

Leads post-sale relationships for FICO credit analytics and scoring software. Drives adoption, renewals, compliant usage, and account growth among North American lenders.

USUnited States
$112,000 – $176,000 / year
RemoteFull-timeSeniorEnglish RequiredCustomer SuccessCustomer Success Manager

Description

  • Manage post-sale relationships with assigned clients and partners.
  • Act as the main contact for ongoing client and partner engagement.
  • Promote adoption, proper use, and operational stability of FICO Score solutions to retain current revenue.
  • Spot renewal, usage, and client experience risks, then coordinate mitigation plans.
  • Review application and transaction activity for significant revenue changes and report findings to Revenue Accounting.
  • Apply and reinforce commercial agreements, licensing models, contract terms, and compliant usage.
  • Identify growth opportunities and partner with Scores Sales Executives on solution design, pricing, and commercial alignment.
  • Provide usage analysis, client insights, and operational preparation for expansion and upsell efforts.
  • Share new product features and enhancements with clients and partners.
  • Help plan change management for product or operational changes.
  • Review client invoices and resolve billing or usage discrepancies with internal teams.
  • Gather client feedback and requests and relay them to the product roadmap.

Requirements

  • Bachelor’s degree; an advanced degree is an advantage.
  • At least three years managing post-sale client relationships in B2B software, analytics, or data licensing.
  • Strong knowledge of commercial agreements, licensing models, and revenue drivers.
  • Able to analyze usage, transaction, and revenue data to identify risks and opportunities.
  • Excellent communication and stakeholder management, including with executives.
  • Demonstrated ability to work across Sales, Finance, Support, and Product in a matrixed organization.
  • Strong organization, prioritization, and follow-through with a customer-first approach.
  • Able to travel approximately 25%.

Benefits

  • An inclusive culture grounded in core values.
  • Professional development and meaningful learning opportunities.
  • Competitive compensation, benefits, and rewards programs.
  • Support for work-life balance.
  • Employee resource groups.
  • Social events.
  • Opportunities to build skills and advance your career.