FICO kreditorlar kredit xavfini baholash uchun foydalanadigan FICO® Score ko‘rsatkichi bilan tanilgan tahlil va dasturiy ta’minot kompaniyasidir. Uning keng qamrovli texnologik platformasi qaror qabul qilish va mijozlar bilan aloqani qo‘llab-quvvatlash uchun ma’lumotlar, sun’iy intellekt hamda mashinaviy o‘rganishni birlashtiradi. FICO firibgarlikni aniqlash, kredit skoringi va mijozlar hayotiy siklini boshqarish kabi yo‘nalishlar uchun yechimlar ishlab chiqadi hamda moliya, telekommunikatsiya, konsalting, sug‘urta va sog‘liqni saqlash kabi sohalardagi tashkilotlarga xizmat ko‘rsatadi. Uning mahsulotlari bizneslarga sharoitlarni real vaqt rejimida tahlil qilish, qaror qabul qilish jarayonlarini moslashtirish va murakkab vaziyatlarni boshqarishga yordam berish uchun ishlab chiqilgan.
Senior Manager, Consumer Lending Client Success at FICO (Remote, US)
Leads post-sale relationships for FICO credit analytics and scoring software. Drives adoption, renewals, compliant usage, and account growth among North American lenders.
Tavsif
- Manage post-sale relationships with assigned clients and partners.
- Act as the main contact for ongoing client and partner engagement.
- Promote adoption, proper use, and operational stability of FICO Score solutions to retain current revenue.
- Spot renewal, usage, and client experience risks, then coordinate mitigation plans.
- Review application and transaction activity for significant revenue changes and report findings to Revenue Accounting.
- Apply and reinforce commercial agreements, licensing models, contract terms, and compliant usage.
- Identify growth opportunities and partner with Scores Sales Executives on solution design, pricing, and commercial alignment.
- Provide usage analysis, client insights, and operational preparation for expansion and upsell efforts.
- Share new product features and enhancements with clients and partners.
- Help plan change management for product or operational changes.
- Review client invoices and resolve billing or usage discrepancies with internal teams.
- Gather client feedback and requests and relay them to the product roadmap.
Talablar
- Bachelor’s degree; an advanced degree is an advantage.
- At least three years managing post-sale client relationships in B2B software, analytics, or data licensing.
- Strong knowledge of commercial agreements, licensing models, and revenue drivers.
- Able to analyze usage, transaction, and revenue data to identify risks and opportunities.
- Excellent communication and stakeholder management, including with executives.
- Demonstrated ability to work across Sales, Finance, Support, and Product in a matrixed organization.
- Strong organization, prioritization, and follow-through with a customer-first approach.
- Able to travel approximately 25%.
Imtiyozlar
- An inclusive culture grounded in core values.
- Professional development and meaningful learning opportunities.
- Competitive compensation, benefits, and rewards programs.
- Support for work-life balance.
- Employee resource groups.
- Social events.
- Opportunities to build skills and advance your career.