FICO एक एनालिटिक्स और सॉफ्टवेयर कंपनी है, जिसे FICO® Score के लिए जाना जाता है। ऋणदाता इसका उपयोग क्रेडिट जोखिम का आकलन करने के लिए करते हैं। इसका व्यापक प्रौद्योगिकी प्लेटफ़ॉर्म डेटा, कृत्रिम बुद्धिमत्ता और मशीन लर्निंग को एक साथ लाकर निर्णय लेने और ग्राहक सहभागिता में सहायता करता है। FICO धोखाधड़ी का पता लगाने, क्रेडिट स्कोरिंग और ग्राहक जीवनचक्र प्रबंधन जैसे क्षेत्रों के लिए समाधान विकसित करता है। यह वित्त, दूरसंचार, परामर्श, बीमा और स्वास्थ्य सेवा सहित विभिन्न क्षेत्रों के संगठनों को सेवाएँ प्रदान करता है। इसके उत्पाद व्यवसायों को वास्तविक समय में परिस्थितियों का विश्लेषण करने, निर्णय प्रक्रियाओं को अनुकूलित करने और जटिल परिदृश्यों का प्रबंधन करने में मदद करने के लिए बनाए गए हैं।
Senior Manager, Consumer Lending Client Success at FICO (Remote, US)
Leads post-sale relationships for FICO credit analytics and scoring software. Drives adoption, renewals, compliant usage, and account growth among North American lenders.
संयुक्त राज्य$1,12,000 – $1,76,000 / वर्ष
रिमोटपूर्णकालिकवरिष्ठआवश्यक भाषा: अंग्रेज़ीग्राहक सफलताग्राहक सफलता प्रबंधकविवरण
- Manage post-sale relationships with assigned clients and partners.
- Act as the main contact for ongoing client and partner engagement.
- Promote adoption, proper use, and operational stability of FICO Score solutions to retain current revenue.
- Spot renewal, usage, and client experience risks, then coordinate mitigation plans.
- Review application and transaction activity for significant revenue changes and report findings to Revenue Accounting.
- Apply and reinforce commercial agreements, licensing models, contract terms, and compliant usage.
- Identify growth opportunities and partner with Scores Sales Executives on solution design, pricing, and commercial alignment.
- Provide usage analysis, client insights, and operational preparation for expansion and upsell efforts.
- Share new product features and enhancements with clients and partners.
- Help plan change management for product or operational changes.
- Review client invoices and resolve billing or usage discrepancies with internal teams.
- Gather client feedback and requests and relay them to the product roadmap.
आवश्यकताएँ
- Bachelor’s degree; an advanced degree is an advantage.
- At least three years managing post-sale client relationships in B2B software, analytics, or data licensing.
- Strong knowledge of commercial agreements, licensing models, and revenue drivers.
- Able to analyze usage, transaction, and revenue data to identify risks and opportunities.
- Excellent communication and stakeholder management, including with executives.
- Demonstrated ability to work across Sales, Finance, Support, and Product in a matrixed organization.
- Strong organization, prioritization, and follow-through with a customer-first approach.
- Able to travel approximately 25%.
लाभ
- An inclusive culture grounded in core values.
- Professional development and meaningful learning opportunities.
- Competitive compensation, benefits, and rewards programs.
- Support for work-life balance.
- Employee resource groups.
- Social events.
- Opportunities to build skills and advance your career.