FICO este o companie de analiză și software, cunoscută pentru scorul FICO®, pe care creditorii îl folosesc pentru evaluarea riscului de credit. Platforma sa tehnologică extinsă combină date, inteligență artificială și învățare automată pentru a sprijini luarea deciziilor și interacțiunea cu clienții. FICO dezvoltă soluții pentru domenii precum detectarea fraudelor, scoringul de credit și gestionarea ciclului de viață al clienților, deservind organizații din sectoare precum finanțe, telecomunicații, consultanță, asigurări și sănătate. Produsele sale sunt concepute pentru a ajuta companiile să analizeze situațiile în timp real, să își adapteze procesele decizionale și să gestioneze scenarii complexe.
Senior Manager, Consumer Lending Client Success at FICO (Remote, US)
Leads post-sale relationships for FICO credit analytics and scoring software. Drives adoption, renewals, compliant usage, and account growth among North American lenders.
Descriere
- Manage post-sale relationships with assigned clients and partners.
- Act as the main contact for ongoing client and partner engagement.
- Promote adoption, proper use, and operational stability of FICO Score solutions to retain current revenue.
- Spot renewal, usage, and client experience risks, then coordinate mitigation plans.
- Review application and transaction activity for significant revenue changes and report findings to Revenue Accounting.
- Apply and reinforce commercial agreements, licensing models, contract terms, and compliant usage.
- Identify growth opportunities and partner with Scores Sales Executives on solution design, pricing, and commercial alignment.
- Provide usage analysis, client insights, and operational preparation for expansion and upsell efforts.
- Share new product features and enhancements with clients and partners.
- Help plan change management for product or operational changes.
- Review client invoices and resolve billing or usage discrepancies with internal teams.
- Gather client feedback and requests and relay them to the product roadmap.
Cerințe
- Bachelor’s degree; an advanced degree is an advantage.
- At least three years managing post-sale client relationships in B2B software, analytics, or data licensing.
- Strong knowledge of commercial agreements, licensing models, and revenue drivers.
- Able to analyze usage, transaction, and revenue data to identify risks and opportunities.
- Excellent communication and stakeholder management, including with executives.
- Demonstrated ability to work across Sales, Finance, Support, and Product in a matrixed organization.
- Strong organization, prioritization, and follow-through with a customer-first approach.
- Able to travel approximately 25%.
Beneficii
- An inclusive culture grounded in core values.
- Professional development and meaningful learning opportunities.
- Competitive compensation, benefits, and rewards programs.
- Support for work-life balance.
- Employee resource groups.
- Social events.
- Opportunities to build skills and advance your career.