Zipdev
Zipdev
51 – 200 Zaposleni
LogistikaSvetovanjeTrženje
Zipdev podjetjem pomaga graditi oddaljene ekipe tako, da jih povezuje s strokovnjaki iz vse Latinske Amerike. Njihova storitev zaposlovanja podpira delovna mesta na področjih programskega inženirstva, vodenja projektov in oblikovanja ter delodajalce vodi od opredelitve potreb do izbire kandidatov in uvajanja v delo. Zipdev skrbi tudi za obračun plač in povezano kadrovsko administracijo ter organizacijam pomaga širiti ekipe v združljivih časovnih pasovih s prilagodljivim pristopom k zaposlovanju.

Remote Customer Success Specialist – Colombia

Support customer engagement for a U.S.-based sleep wellness company by personalizing email outreach and inviting honest Amazon reviews. Maintain outreach records and route technical questions to customer support.

Opis

  • Check customer conversations and confirm refund or replacement details before contacting them.
  • Tailor approved follow-up emails and invite honest Amazon reviews without requesting a particular star rating.
  • Log each outreach attempt, response, and next step in the solicitation spreadsheet.
  • Keep records of other outreach activities as needed.
  • Monitor customer replies and forward technical or troubleshooting questions to customer support.
  • Review customer histories, send personalized emails on behalf of the founders, and update Excel records.
  • Help create customer experiences that may lead to five-star reviews on the Somnofit-S Amazon listing.
  • Follow the lead’s guidance on workload, coaching, and performance; the lead selects new customer groups for outreach.

Zahteve

  • Bring at least two years of experience in sales, customer outreach, or customer service.
  • Communicate confidently in English, both in writing and verbally; English need not be your first language.
  • Be comfortable writing emails throughout the workday, meeting outreach targets, and maintaining accurate Excel records.
  • Be available Monday through Friday, 9:00 AM–5:00 PM Eastern Daylight Time (EDT), with a one-hour daily break.
  • Work fixed hours of 3:00 PM–11:00 PM SAST year-round; during U.S. standard time, this corresponds to 8:00 AM–4:00 PM Eastern Standard Time (EST).

Ugodnosti

  • Remote work
  • 10 business days of annual vacation
  • 5 national holidays per year
  • 5 company holidays per year: Christmas Eve, Christmas Day, New Year’s Eve, New Year’s Day, and Zipdev Day
  • Parental leave
  • Health care reimbursement
  • Active lifestyle reimbursement
  • Quarterly home office reimbursement
  • Payroll deduction purchase plans
  • Longevity bonus
  • Continuous learning bonus
  • Access to training and professional development platforms

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