Zipdev
Zipdev
51 – 200 Xodimlar
KonsaltingLogistikaMarketing
Zipdev kompaniyalarga Lotin Amerikasidagi mutaxassislar bilan bog‘lash orqali masofaviy jamoalar tuzishda yordam beradi. Uning ishga yollash xizmati dasturiy ta’minot muhandisligi, loyiha boshqaruvi va dizayn kabi yo‘nalishlarni qamrab oladi hamda ish beruvchilarni ehtiyojlarni aniqlashdan tortib nomzodlarni tanlash va ishga moslashtirishgacha bo‘lgan jarayonda qo‘llab-quvvatlaydi. Zipdev ish haqi hisob-kitobi va kadrlar bilan bog‘liq ma’muriy ishlarni ham boshqarib, tashkilotlarga mos vaqt mintaqalarida xodimlarni yollashga moslashuvchan yondashuv asosida jamoalarini kengaytirishga yordam beradi.

Remote Customer Success Specialist – Colombia

Support customer engagement for a U.S.-based sleep wellness company by personalizing email outreach and inviting honest Amazon reviews. Maintain outreach records and route technical questions to customer support.

Tavsif

  • Check customer conversations and confirm refund or replacement details before contacting them.
  • Tailor approved follow-up emails and invite honest Amazon reviews without requesting a particular star rating.
  • Log each outreach attempt, response, and next step in the solicitation spreadsheet.
  • Keep records of other outreach activities as needed.
  • Monitor customer replies and forward technical or troubleshooting questions to customer support.
  • Review customer histories, send personalized emails on behalf of the founders, and update Excel records.
  • Help create customer experiences that may lead to five-star reviews on the Somnofit-S Amazon listing.
  • Follow the lead’s guidance on workload, coaching, and performance; the lead selects new customer groups for outreach.

Talablar

  • Bring at least two years of experience in sales, customer outreach, or customer service.
  • Communicate confidently in English, both in writing and verbally; English need not be your first language.
  • Be comfortable writing emails throughout the workday, meeting outreach targets, and maintaining accurate Excel records.
  • Be available Monday through Friday, 9:00 AM–5:00 PM Eastern Daylight Time (EDT), with a one-hour daily break.
  • Work fixed hours of 3:00 PM–11:00 PM SAST year-round; during U.S. standard time, this corresponds to 8:00 AM–4:00 PM Eastern Standard Time (EST).

Imtiyozlar

  • Remote work
  • 10 business days of annual vacation
  • 5 national holidays per year
  • 5 company holidays per year: Christmas Eve, Christmas Day, New Year’s Eve, New Year’s Day, and Zipdev Day
  • Parental leave
  • Health care reimbursement
  • Active lifestyle reimbursement
  • Quarterly home office reimbursement
  • Payroll deduction purchase plans
  • Longevity bonus
  • Continuous learning bonus
  • Access to training and professional development platforms

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