Senior Azure DevOps Engineer
ApplaudoDesign secure Azure platforms and Terraform automation, supporting Applaudo’s AI-powered products through CI/CD, governance, and cloud infrastructure delivery.
Deschide
Zipdev ajută companiile să își formeze echipe la distanță, conectându-le cu profesioniști din America Latină. Serviciul său de recrutare sprijină roluri precum ingineria software, managementul proiectelor și designul, ghidând angajatorii de la definirea nevoilor până la selectarea și integrarea candidaților. Zipdev gestionează, de asemenea, salarizarea și activitățile administrative asociate resurselor umane, ajutând organizațiile să își extindă echipele în fusuri orare compatibile, printr-o abordare flexibilă a recrutării.
Remote Customer Success Specialist – Colombia
Support customer engagement for a U.S.-based sleep wellness company by personalizing email outreach and inviting honest Amazon reviews. Maintain outreach records and route technical questions to customer support.
Descriere
- Check customer conversations and confirm refund or replacement details before contacting them.
- Tailor approved follow-up emails and invite honest Amazon reviews without requesting a particular star rating.
- Log each outreach attempt, response, and next step in the solicitation spreadsheet.
- Keep records of other outreach activities as needed.
- Monitor customer replies and forward technical or troubleshooting questions to customer support.
- Review customer histories, send personalized emails on behalf of the founders, and update Excel records.
- Help create customer experiences that may lead to five-star reviews on the Somnofit-S Amazon listing.
- Follow the lead’s guidance on workload, coaching, and performance; the lead selects new customer groups for outreach.
Cerințe
- Bring at least two years of experience in sales, customer outreach, or customer service.
- Communicate confidently in English, both in writing and verbally; English need not be your first language.
- Be comfortable writing emails throughout the workday, meeting outreach targets, and maintaining accurate Excel records.
- Be available Monday through Friday, 9:00 AM–5:00 PM Eastern Daylight Time (EDT), with a one-hour daily break.
- Work fixed hours of 3:00 PM–11:00 PM SAST year-round; during U.S. standard time, this corresponds to 8:00 AM–4:00 PM Eastern Standard Time (EST).
Beneficii
- Remote work
- 10 business days of annual vacation
- 5 national holidays per year
- 5 company holidays per year: Christmas Eve, Christmas Day, New Year’s Eve, New Year’s Day, and Zipdev Day
- Parental leave
- Health care reimbursement
- Active lifestyle reimbursement
- Quarterly home office reimbursement
- Payroll deduction purchase plans
- Longevity bonus
- Continuous learning bonus
- Access to training and professional development platforms
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