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Zipdev
Zipdev
51 – 200 Darbinieki
KonsultācijasLoģistikaMārketings
Zipdev palīdz uzņēmumiem veidot attālinātas komandas, savienojot tos ar profesionāļiem no visas Latīņamerikas. Tās personāla atlases pakalpojums atbalsta tādas lomas kā programmatūras izstrāde, projektu vadība un dizains, palīdzot darba devējiem visā procesā — no vajadzību noteikšanas līdz kandidātu atlasei un ievadīšanai darbā. Zipdev pārvalda arī algu aprēķinu un ar to saistīto personāla administrēšanu, palīdzot organizācijām elastīgi paplašināt komandas piemērotās laika joslās.
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Vakances uzņēmumā

Remote Customer Success Specialist – Colombia

Support customer engagement for a U.S.-based sleep wellness company by personalizing email outreach and inviting honest Amazon reviews. Maintain outreach records and route technical questions to customer support.

ARArgentīnaBOBolīvijaBRBrazīlijaCOKolumbijaMXMeksikaAttālinātiPilna slodzeJaunākais speciālistsVidējais līmenisGrāds nav nepieciešamsNepieciešamā Valoda: angļuKlientu panākumiKlientu panākumu vadītājs

Apraksts

  • Check customer conversations and confirm refund or replacement details before contacting them.
  • Tailor approved follow-up emails and invite honest Amazon reviews without requesting a particular star rating.
  • Log each outreach attempt, response, and next step in the solicitation spreadsheet.
  • Keep records of other outreach activities as needed.
  • Monitor customer replies and forward technical or troubleshooting questions to customer support.
  • Review customer histories, send personalized emails on behalf of the founders, and update Excel records.
  • Help create customer experiences that may lead to five-star reviews on the Somnofit-S Amazon listing.
  • Follow the lead’s guidance on workload, coaching, and performance; the lead selects new customer groups for outreach.

Prasības

  • Bring at least two years of experience in sales, customer outreach, or customer service.
  • Communicate confidently in English, both in writing and verbally; English need not be your first language.
  • Be comfortable writing emails throughout the workday, meeting outreach targets, and maintaining accurate Excel records.
  • Be available Monday through Friday, 9:00 AM–5:00 PM Eastern Daylight Time (EDT), with a one-hour daily break.
  • Work fixed hours of 3:00 PM–11:00 PM SAST year-round; during U.S. standard time, this corresponds to 8:00 AM–4:00 PM Eastern Standard Time (EST).

Priekšrocības

  • Remote work
  • 10 business days of annual vacation
  • 5 national holidays per year
  • 5 company holidays per year: Christmas Eve, Christmas Day, New Year’s Eve, New Year’s Day, and Zipdev Day
  • Parental leave
  • Health care reimbursement
  • Active lifestyle reimbursement
  • Quarterly home office reimbursement
  • Payroll deduction purchase plans
  • Longevity bonus
  • Continuous learning bonus
  • Access to training and professional development platforms

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