Manhattan WMOS Engineer
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Support Manhattan WMOS implementations and operations as a WMS Engineer at ShyftLabs. ShyftLabs builds data products and digital solutions for Fortune 500 companies.
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Remote Customer Success Specialist – Colombia
Support customer engagement for a U.S.-based sleep wellness company by personalizing email outreach and inviting honest Amazon reviews. Maintain outreach records and route technical questions to customer support.
विवरण
- Check customer conversations and confirm refund or replacement details before contacting them.
- Tailor approved follow-up emails and invite honest Amazon reviews without requesting a particular star rating.
- Log each outreach attempt, response, and next step in the solicitation spreadsheet.
- Keep records of other outreach activities as needed.
- Monitor customer replies and forward technical or troubleshooting questions to customer support.
- Review customer histories, send personalized emails on behalf of the founders, and update Excel records.
- Help create customer experiences that may lead to five-star reviews on the Somnofit-S Amazon listing.
- Follow the lead’s guidance on workload, coaching, and performance; the lead selects new customer groups for outreach.
आवश्यकताएँ
- Bring at least two years of experience in sales, customer outreach, or customer service.
- Communicate confidently in English, both in writing and verbally; English need not be your first language.
- Be comfortable writing emails throughout the workday, meeting outreach targets, and maintaining accurate Excel records.
- Be available Monday through Friday, 9:00 AM–5:00 PM Eastern Daylight Time (EDT), with a one-hour daily break.
- Work fixed hours of 3:00 PM–11:00 PM SAST year-round; during U.S. standard time, this corresponds to 8:00 AM–4:00 PM Eastern Standard Time (EST).
लाभ
- Remote work
- 10 business days of annual vacation
- 5 national holidays per year
- 5 company holidays per year: Christmas Eve, Christmas Day, New Year’s Eve, New Year’s Day, and Zipdev Day
- Parental leave
- Health care reimbursement
- Active lifestyle reimbursement
- Quarterly home office reimbursement
- Payroll deduction purchase plans
- Longevity bonus
- Continuous learning bonus
- Access to training and professional development platforms
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