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Mitsubishi Motors North America, Inc.
Mitsubishi Motors North America, Inc.
201 – 500 Zaposleni
Avtomobilska industrijaPrevozProizvodnja
Mitsubishi Motors North America, Inc. deluje v sektorjih avtomobilske proizvodnje in prometa ter razvija in izdeluje vozila za voznike z različnimi potrebami. Njena ponudba vključuje športna terenska vozila, limuzine in električna vozila, kot so Outlander PHEV, Outlander, Eclipse Cross in Mirage. Dejavnosti podjetja, usmerjene v stranke, vključujejo tudi financiranje vozil, posebne ponudbe in programe certificiranih rabljenih vozil, kar ustvarja priložnosti na področjih avtomobilske proizvodnje, inženirstva, komercialnega poslovanja in podpore strankam.
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Delovna mesta v podjetju

Customer Service Supervisor

Lead Mitsubishi Motors North America’s Customer Connections team, resolving escalated customer and dealership issues while coaching employees and improving service operations.

USZdružene države AmerikeTNTennessee
70.000 $ – 80.000 $ / leto
HibridnoPolni delovni časSrednja ravenSeniorZahtevani Jezik: angleščinaPodpora strankam

Opis

  • Lead daily operations for the Customer Connections team through coaching and support.
  • Develop Customer Connections Coordinators through ongoing leadership and mentoring.
  • Track team performance and operational metrics, using feedback to guide improvement.
  • Manage complex customer concerns, dealership escalations, and warranty issues through resolution.
  • Conduct performance reviews, quality checks, and regular one-on-one meetings.
  • Work with other departments to create and deliver employee training.
  • Review customer feedback and operational trends to identify process improvements.
  • Contribute to employee onboarding, training, and development.
  • Help roll out new programs, systems, policies, and processes.
  • Advance departmental objectives and continuous improvement work.
  • Build an inclusive, supportive, and results-focused team culture.
  • Learn the team’s operations, processes, stakeholders, and performance goals during the first 90 days.
  • Establish working relationships with internal teams and dealership partners.
  • Lead onboarding, training, and development initiatives during the first year.
  • Deliver improvements to customer satisfaction, service quality, or operational efficiency.

Zahteve

  • Bachelor’s degree or an equivalent combination of education and relevant experience.
  • At least 3 years in customer service, customer relations, contact center operations, dealership support, warranty operations, or a related customer-facing role.
  • At least 1 year leading, coaching, mentoring, or supervising employees.
  • Experience resolving complex customer issues and escalations.
  • Strong interpersonal, communication, and relationship-building skills, including collaboration across departments.
  • Experience using customer service metrics, quality reviews, and performance data to support team results.
  • Proficiency with Microsoft Office, including Excel, PowerPoint, and Outlook.
  • Ability to manage competing priorities and adapt in a fast-paced setting.
  • Prior supervisory experience in automotive, manufacturing, dealership, warranty, or customer experience operations.
  • Experience with customer advocacy, dealership relations, or warranty operations.
  • Experience creating or delivering employee training, onboarding, or coaching programs.
  • Knowledge of customer experience best practices and continuous improvement methods.
  • Experience analyzing customer feedback and operational trends to find improvement opportunities.
  • Familiarity with CRM systems and contact center technology.
  • Experience collaborating with teams such as Warranty, Product Quality, Service Operations, Dealer Development, Legal, or Field Operations.
  • Demonstrated ability to lead projects, process improvements, or change initiatives.

Ugodnosti

  • Medical, dental, and vision coverage.
  • Discounted employee lease car program with insurance, maintenance, and registration included; no down payment or credit check required.
  • 401(k) with a company match and annual contributions based on length of service.
  • Professional development options, including training, tuition reimbursement, and employee resource groups.
  • Up to 30 days of paid leave, including holidays, vacation, and other leave options.
  • Hybrid schedule of about two remote days and three office days each week.
  • Collaborative workspace.
  • Comprehensive and competitive benefits package.
  • Mitsubishi lease program.
  • Financial perks and other benefits.

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