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Mitsubishi Motors North America, Inc.
Mitsubishi Motors North America, Inc.
201 – 500 Angajați
Industria autoIndustria prelucrătoareTransport
Mitsubishi Motors North America, Inc. activează în sectoarele producției de automobile și transporturilor, dezvoltând și fabricând vehicule pentru șoferi cu nevoi diverse. Gama sa include SUV-uri, berline și vehicule electrice, precum Outlander PHEV, Outlander, Eclipse Cross și Mirage. Operațiunile sale orientate către clienți includ, de asemenea, finanțarea vehiculelor, oferte speciale și programe pentru vehicule rulate certificate, creând oportunități în producția de automobile, inginerie, operațiuni comerciale și servicii pentru clienți.
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Customer Service Supervisor

Lead Mitsubishi Motors North America’s Customer Connections team, resolving escalated customer and dealership issues while coaching employees and improving service operations.

USStatele Unite ale AmericiiTNTennessee
70.000 $ – 80.000 $ / an
HibridNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăAsistență clienți

Descriere

  • Lead daily operations for the Customer Connections team through coaching and support.
  • Develop Customer Connections Coordinators through ongoing leadership and mentoring.
  • Track team performance and operational metrics, using feedback to guide improvement.
  • Manage complex customer concerns, dealership escalations, and warranty issues through resolution.
  • Conduct performance reviews, quality checks, and regular one-on-one meetings.
  • Work with other departments to create and deliver employee training.
  • Review customer feedback and operational trends to identify process improvements.
  • Contribute to employee onboarding, training, and development.
  • Help roll out new programs, systems, policies, and processes.
  • Advance departmental objectives and continuous improvement work.
  • Build an inclusive, supportive, and results-focused team culture.
  • Learn the team’s operations, processes, stakeholders, and performance goals during the first 90 days.
  • Establish working relationships with internal teams and dealership partners.
  • Lead onboarding, training, and development initiatives during the first year.
  • Deliver improvements to customer satisfaction, service quality, or operational efficiency.

Cerințe

  • Bachelor’s degree or an equivalent combination of education and relevant experience.
  • At least 3 years in customer service, customer relations, contact center operations, dealership support, warranty operations, or a related customer-facing role.
  • At least 1 year leading, coaching, mentoring, or supervising employees.
  • Experience resolving complex customer issues and escalations.
  • Strong interpersonal, communication, and relationship-building skills, including collaboration across departments.
  • Experience using customer service metrics, quality reviews, and performance data to support team results.
  • Proficiency with Microsoft Office, including Excel, PowerPoint, and Outlook.
  • Ability to manage competing priorities and adapt in a fast-paced setting.
  • Prior supervisory experience in automotive, manufacturing, dealership, warranty, or customer experience operations.
  • Experience with customer advocacy, dealership relations, or warranty operations.
  • Experience creating or delivering employee training, onboarding, or coaching programs.
  • Knowledge of customer experience best practices and continuous improvement methods.
  • Experience analyzing customer feedback and operational trends to find improvement opportunities.
  • Familiarity with CRM systems and contact center technology.
  • Experience collaborating with teams such as Warranty, Product Quality, Service Operations, Dealer Development, Legal, or Field Operations.
  • Demonstrated ability to lead projects, process improvements, or change initiatives.

Beneficii

  • Medical, dental, and vision coverage.
  • Discounted employee lease car program with insurance, maintenance, and registration included; no down payment or credit check required.
  • 401(k) with a company match and annual contributions based on length of service.
  • Professional development options, including training, tuition reimbursement, and employee resource groups.
  • Up to 30 days of paid leave, including holidays, vacation, and other leave options.
  • Hybrid schedule of about two remote days and three office days each week.
  • Collaborative workspace.
  • Comprehensive and competitive benefits package.
  • Mitsubishi lease program.
  • Financial perks and other benefits.

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