Torrero razvija B2B-infrastrukturo za iGaming za ponudnike, ki uvajajo in upravljajo blagovne znamke spletnih igralnic in športnih stav. Njegova ponudba združuje prilagojene rešitve white-label in rešitve na ključ z lastno platformo in sistemom CMS, agregacijo igralniških iger, plačilnimi integracijami, storitvami KYC in upravljanjem tveganj, večjezično podporo strankam, orodji za operativne podatke ter možnostmi licenciranja in gostovanja. Integrirani pristop podjetja podpira igralne produkte od vzpostavitve platforme do njihovega stalnega upravljanja.
Bilingual Customer Support Specialist (English and Spanish)
Support English- and Spanish-speaking users of Torrero’s global iGaming platform. Resolve live-chat issues, report product malfunctions, and share customer feedback with internal teams.
Opis
- Respond to customer questions through live chat
- Understand customer needs and guide them through platform features
- Investigate product malfunctions and report findings
- Follow up to confirm basic technical and product issues are resolved
- Collect customer feedback and share it with Product, Sales, and Marketing
- Work in a fast-paced, international startup environment
Zahteve
- Fluent in English and Spanish
- Previous experience in customer support
- Strong communication skills
- Collaborative team approach
- Strong computer skills
- Careful attention to detail
- Able to manage multiple tasks
- Willing to work day, evening, or night shifts and weekends
- Able to resolve tasks quickly and efficiently
- Self-directed, responsible, and proactive
- Flexible and methodical when solving complex problems
- Experience in sports betting or gambling is an advantage
Ugodnosti
- Competitive pay
- 28 days of paid leave each year
- Additional leave based on seniority
- Career development and professional growth opportunities
- Fully remote work
- International team