Torrero develops B2B iGaming infrastructure for operators launching and managing online casino and sportsbook brands. Its offering combines bespoke white-label and turnkey solutions with an in-house platform and CMS, casino game aggregation, payment integrations, KYC and risk services, multilingual customer support, operational data tools, and licensing and hosting options. The company’s integrated approach supports gaming products from platform setup through ongoing management.
Bilingual Customer Support Specialist (English and Spanish)
Support English- and Spanish-speaking users of Torrero’s global iGaming platform. Resolve live-chat issues, report product malfunctions, and share customer feedback with internal teams.
Description
- Respond to customer questions through live chat
- Understand customer needs and guide them through platform features
- Investigate product malfunctions and report findings
- Follow up to confirm basic technical and product issues are resolved
- Collect customer feedback and share it with Product, Sales, and Marketing
- Work in a fast-paced, international startup environment
Requirements
- Fluent in English and Spanish
- Previous experience in customer support
- Strong communication skills
- Collaborative team approach
- Strong computer skills
- Careful attention to detail
- Able to manage multiple tasks
- Willing to work day, evening, or night shifts and weekends
- Able to resolve tasks quickly and efficiently
- Self-directed, responsible, and proactive
- Flexible and methodical when solving complex problems
- Experience in sports betting or gambling is an advantage
Benefits
- Competitive pay
- 28 days of paid leave each year
- Additional leave based on seniority
- Career development and professional growth opportunities
- Fully remote work
- International team