Torrero izstrādā B2B iGaming infrastruktūru operatoriem, kas ievieš un pārvalda tiešsaistes kazino un sporta likmju zīmolus. Uzņēmuma piedāvājums apvieno pielāgotus white-label un pilna cikla risinājumus ar iekšēji izstrādātu platformu un satura pārvaldības sistēmu, kazino spēļu agregāciju, maksājumu integrācijām, KYC un riska pārvaldības pakalpojumiem, daudzvalodu klientu atbalstu, darbības datu rīkiem, kā arī licencēšanas un mitināšanas iespējām. Uzņēmuma integrētā pieeja atbalsta spēļu produktus no platformas iestatīšanas līdz nepārtrauktai pārvaldībai.
Bilingual Customer Support Specialist (English and Spanish)
Support English- and Spanish-speaking users of Torrero’s global iGaming platform. Resolve live-chat issues, report product malfunctions, and share customer feedback with internal teams.
Apraksts
- Respond to customer questions through live chat
- Understand customer needs and guide them through platform features
- Investigate product malfunctions and report findings
- Follow up to confirm basic technical and product issues are resolved
- Collect customer feedback and share it with Product, Sales, and Marketing
- Work in a fast-paced, international startup environment
Prasības
- Fluent in English and Spanish
- Previous experience in customer support
- Strong communication skills
- Collaborative team approach
- Strong computer skills
- Careful attention to detail
- Able to manage multiple tasks
- Willing to work day, evening, or night shifts and weekends
- Able to resolve tasks quickly and efficiently
- Self-directed, responsible, and proactive
- Flexible and methodical when solving complex problems
- Experience in sports betting or gambling is an advantage
Priekšrocības
- Competitive pay
- 28 days of paid leave each year
- Additional leave based on seniority
- Career development and professional growth opportunities
- Fully remote work
- International team