„Torrero“ kuria B2B iGaming infrastruktūrą operatoriams, kurie pristato ir valdo internetinių kazino bei sporto lažybų prekių ženklus. Jos pasiūla apima individualiai pritaikytus white-label ir visapusiškus sprendimus, įmonės viduje sukurtą platformą ir turinio valdymo sistemą, kazino žaidimų agregavimą, mokėjimų integracijas, KYC ir rizikos valdymo paslaugas, daugiakalbį klientų aptarnavimą, veiklos duomenų įrankius bei licencijavimo ir prieglobos galimybes. Integruotas įmonės požiūris padeda palaikyti žaidimų produktus nuo platformos parengimo iki nuolatinio valdymo.
Bilingual Customer Support Specialist (English and Spanish)
Support English- and Spanish-speaking users of Torrero’s global iGaming platform. Resolve live-chat issues, report product malfunctions, and share customer feedback with internal teams.
Aprašymas
- Respond to customer questions through live chat
- Understand customer needs and guide them through platform features
- Investigate product malfunctions and report findings
- Follow up to confirm basic technical and product issues are resolved
- Collect customer feedback and share it with Product, Sales, and Marketing
- Work in a fast-paced, international startup environment
Reikalavimai
- Fluent in English and Spanish
- Previous experience in customer support
- Strong communication skills
- Collaborative team approach
- Strong computer skills
- Careful attention to detail
- Able to manage multiple tasks
- Willing to work day, evening, or night shifts and weekends
- Able to resolve tasks quickly and efficiently
- Self-directed, responsible, and proactive
- Flexible and methodical when solving complex problems
- Experience in sports betting or gambling is an advantage
Privalumai
- Competitive pay
- 28 days of paid leave each year
- Additional leave based on seniority
- Career development and professional growth opportunities
- Fully remote work
- International team