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Tecsys Inc.
Tecsys Inc.
501 – 1.000 Angajați
Asistență medicalăLogisticăSaaS
Tecsys Inc. dezvoltă software și servicii pentru gestionarea lanțului de aprovizionare, destinate organizațiilor din domeniul sănătății, distribuției, logisticii oferite de terți, comerțului cu amănuntul și comerțului electronic. Platformele sale Elite și Omni oferă suport pentru gestionarea depozitelor, controlul stocurilor, gestionarea transporturilor și onorarea comenzilor, ajutând echipele să coordoneze operațiuni complexe printr-un mediu tehnologic conectat. Tecsys se concentrează în special pe integrarea lanțului de aprovizionare din domeniul sănătății, unde o vizibilitate și o execuție mai bune pot sprijini eficiența operațională, controlul costurilor și îngrijirea pacienților.
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Locurile de muncă ale companiei

Technical Support Analyst - Tecsys - Remote Canada

Support Tecsys Elite applications for healthcare and distribution customers by investigating cases with ServiceNow, SQL, log analysis, and cross-functional collaboration.

CACanadaRemoteNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăInginer de suport
CloudJavaServiceNowSQL

Descriere

  • Manage and prioritize multiple cases from the incoming ServiceNow queue
  • Investigate straightforward to moderately complex issues across Tecsys Elite applications and integrations using logs, research, and issue reproduction
  • Use SQL queries and interpret Java code and stack traces to identify root causes
  • Explain technical issues clearly, establish business impact with customers, and provide updates through resolution
  • Offer workarounds or alternative solutions when a permanent correction is delayed
  • Escalate and coordinate cases with EBS, Cloud Operations, and BI teams when infrastructure, custom code, or other systems are involved
  • Record solutions in the knowledge base and fulfill SLA obligations

Cerințe

  • University degree or DEC in computer science, information technology, or a related discipline, or equivalent practical experience
  • Up to three years of experience in technical support, help desk, or customer-facing support; recent graduates with internship or co-op experience are welcome to apply
  • Strong SQL capability and the ability to interpret Java-based code, logs, and stack traces
  • Excellent written and spoken English, including the listening and communication skills needed to explain technical issues clearly
  • Structured troubleshooting skills and the composure to handle multiple cases under pressure
  • Availability for a late shift from 4 PM ET to midnight or 5 PM ET to 1 AM ET, or for a weekend schedule from 8 AM ET to 8 PM ET on weekends plus two weekdays; schedules are provided in advance
  • Fluency in written and spoken English is required to communicate effectively with clients, suppliers, business partners, and colleagues outside Quebec

Beneficii

  • Remote-first flexibility with autonomy over daily time management
  • Benefits coverage and vacation starting on the first day
  • Pension plan with a competitive employer contribution
  • Employee events and community initiatives
  • Opportunities to learn, expand your skills, and take on new challenges
  • Collaboration with teams around the world
  • Inclusive environment where everyone is valued, respected, and empowered to thrive

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