Tecsys Inc.
Tecsys Inc.
Tecsys Inc. स्वास्थ्य सेवा, वितरण, तृतीय-पक्ष लॉजिस्टिक्स, खुदरा और ई-कॉमर्स संगठनों के लिए आपूर्ति शृंखला प्रबंधन सॉफ़्टवेयर और सेवाएँ विकसित करती है। इसके Elite और Omni प्लेटफ़ॉर्म वेयरहाउस प्रबंधन, इन्वेंटरी नियंत्रण, परिवहन प्रबंधन और ऑर्डर पूर्ति का समर्थन करते हैं, जिससे टीमें एकीकृत प्रौद्योगिकी वातावरण के माध्यम से जटिल परिचालनों का समन्वय कर पाती हैं। Tecsys का विशेष ध्यान स्वास्थ्य सेवा आपूर्ति शृंखला एकीकरण पर है, जहाँ बेहतर दृश्यता और कार्यान्वयन परिचालन दक्षता, लागत नियंत्रण और रोगी देखभाल को बेहतर बनाने में सहायता कर सकते हैं।

Technical Support Analyst - Tecsys - Remote Canada

Support Tecsys Elite applications for healthcare and distribution customers by investigating cases with ServiceNow, SQL, log analysis, and cross-functional collaboration.

विवरण

  • Manage and prioritize multiple cases from the incoming ServiceNow queue
  • Investigate straightforward to moderately complex issues across Tecsys Elite applications and integrations using logs, research, and issue reproduction
  • Use SQL queries and interpret Java code and stack traces to identify root causes
  • Explain technical issues clearly, establish business impact with customers, and provide updates through resolution
  • Offer workarounds or alternative solutions when a permanent correction is delayed
  • Escalate and coordinate cases with EBS, Cloud Operations, and BI teams when infrastructure, custom code, or other systems are involved
  • Record solutions in the knowledge base and fulfill SLA obligations

आवश्यकताएँ

  • University degree or DEC in computer science, information technology, or a related discipline, or equivalent practical experience
  • Up to three years of experience in technical support, help desk, or customer-facing support; recent graduates with internship or co-op experience are welcome to apply
  • Strong SQL capability and the ability to interpret Java-based code, logs, and stack traces
  • Excellent written and spoken English, including the listening and communication skills needed to explain technical issues clearly
  • Structured troubleshooting skills and the composure to handle multiple cases under pressure
  • Availability for a late shift from 4 PM ET to midnight or 5 PM ET to 1 AM ET, or for a weekend schedule from 8 AM ET to 8 PM ET on weekends plus two weekdays; schedules are provided in advance
  • Fluency in written and spoken English is required to communicate effectively with clients, suppliers, business partners, and colleagues outside Quebec

लाभ

  • Remote-first flexibility with autonomy over daily time management
  • Benefits coverage and vacation starting on the first day
  • Pension plan with a competitive employer contribution
  • Employee events and community initiatives
  • Opportunities to learn, expand your skills, and take on new challenges
  • Collaboration with teams around the world
  • Inclusive environment where everyone is valued, respected, and empowered to thrive

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