CVS Health este o companie americană din domeniul sănătății, care activează în servicii medicale, asigurări de sănătate, gestionarea beneficiilor farmaceutice și farmacii cu vânzare cu amănuntul. Prin companii precum Aetna și CVS Caremark, aceasta sprijină acoperirea medicală, accesul la medicamente eliberate pe bază de rețetă, gestionarea afecțiunilor, medicamentele specializate și serviciile de farmacie prin comenzi prin poștă. Farmaciile sale de proximitate și serviciile extinse de îngrijire sunt concepute pentru a-i ajuta pe oameni să acceseze mai ușor și mai accesibil servicii medicale esențiale. CVS Health reunește asigurările, farmacia și serviciile de sănătate pentru a sprijini persoanele și comunitățile pe tot parcursul experienței lor de îngrijire.
Senior Pharmacy Account Manager - CVS Health, Texas Remote
Manage complex pharmacy client relationships for CVS Health from a remote position in Texas. Focus on customer satisfaction, account performance, issue resolution, and service improvements.
Descriere
- Serve as the primary contact for clients on operational matters and maintain strong working relationships
- Address client needs, resolve issues, and deliver responsive service to support customer satisfaction
- Assess complex client challenges and create practical, efficient solutions
- Direct client problem-solving initiatives while determining underlying causes
- Handle client questions and escalations while coordinating communication with internal teams
- Represent customer interests and strengthen the client experience through internal resources
- Oversee high-profile accounts and help maintain reliable operations
- Monitor client issues and communicate account status through regular tracking and reporting
- Lead account initiatives and manage process improvements at the client level
- Anticipate potential problems and take action to resolve them proactively
- Contribute to training and share relevant industry knowledge with colleagues
- Coach and support junior team members
Cerințe
- At least 18 months of experience in CVS Health Pharmacy Account Management
- At least two years of experience using Microsoft Office Suite, particularly Excel, PowerPoint, Word, Outlook, and web applications
- Willingness and ability to travel up to 25%
- Bachelor's degree or equivalent professional experience
- Preferred: 3 to 5 years of experience in account management, health insurance, benefits, or a related field
- Preferred: Familiarity with the prescription benefit management industry
- Preferred: Experience using multiple intranet and extranet systems, CRM tools, or adjudication platforms
Beneficii
- Eligibility for a CVS Health bonus, commission, or short-term incentive program
- Medical coverage
- Dental coverage
- Vision coverage
- Paid time off
- Retirement savings options
- Wellness programs
- Additional resources supporting physical, emotional, and financial well-being