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T-Mobile
T-Mobile
Telecomunicații
T-Mobile este o companie americană de telecomunicații wireless, construită în jurul abordării sale „Un-carrier” privind serviciile mobile și experiența clienților. Activitatea sa include conectivitate wireless, planuri flexibile și extinderea continuă a rețelei 5G, iar oportunitățile de carieră acoperă vânzările pentru companii, tehnologia și experiența clienților. T-Mobile evidențiază, de asemenea, sprijinul acordat angajaților prin beneficii precum asigurarea de sănătate, concediul parental și programele educaționale, reflectându-și concentrarea asupra creării unor experiențe solide atât pentru angajați, cât și pentru clienți.
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Locurile de muncă ale companiei

Senior Manager, Digital Experience and Ecommerce

Lead MintMobile.com’s ecommerce operations, roadmap, and conversion experimentation at T-Mobile. Coordinate teams to improve digital journeys, product launches, and customer experiences.

USStatele Unite ale AmericiiCOColoradoKSKansasTXTexasWAWashington
110.900 $ – 200.100 $ / an
La sediuNormă întreagăSeniorLiderLimbă Obligatorie: englezăComerț electronic

Descriere

  • Lead daily digital experience operations for MintMobile.com
  • Plan and deliver ecommerce initiatives, site updates, and digital experience improvements
  • Guide a team creating user-focused digital experiences that support strategic goals
  • Coordinate project and promotional launch requirements, schedules, dependencies, and customer impact
  • Run the experimentation program, covering conversion optimization, tools, roadmap, test intake and prioritization, and launch coordination
  • Keep program documentation, project tracking, processes, and reporting up to date
  • Manage the ecommerce roadmap and establish workflows, alignment processes, and team routines
  • Set team strategy and priorities to improve digital journeys around customer needs and business goals
  • Promote digital experience best practices and ongoing improvement

Cerințe

  • Bachelor’s degree in digital marketing, business administration, computer science, or a related field required
  • Preferred: 4–7 years leading cross-functional teams on digital customer experience initiatives across web and mobile
  • Preferred: 2–4 years using analytics and customer insights to improve and innovate digital channels
  • Preferred: 4–7 years managing digital projects or programs in a fast-paced, customer-focused setting, ideally in telecommunications or technology
  • Able to manage several digital initiatives at once in a highly matrixed organization
  • Strong analytical ability to interpret digital performance, measure KPIs, and turn findings into practical strategies
  • Experience running experimentation programs and operational workflows, including test planning, prioritization, launch coordination, tools, documentation, and performance analysis
  • Skilled in process improvement and optimizing digital workflows
  • Able to work with marketing, IT, and product management teams
  • Experience leading and developing effective teams
  • Thorough understanding of digital customer engagement strategies and user-centered design
  • Able to develop and carry out long-term digital strategies
  • At least 18 years old
  • Authorized to work legally in the United States

Beneficii

  • Annual stock grant
  • Employee stock purchase plan
  • 401(k) retirement plan
  • Year-round financial coaching at no cost
  • Medical, dental, and vision insurance
  • Flexible spending account
  • Paid time off
  • Up to 12 paid holidays
  • Paid parental and family leave
  • Family-building benefits
  • Backup care
  • Enhanced family support
  • Childcare subsidy
  • Tuition assistance
  • College coaching
  • Short- and long-term disability coverage
  • Optional accidental death and dismemberment coverage
  • Optional accident coverage
  • Optional life insurance
  • Optional disability insurance
  • Optional long-term care insurance
  • Discounts on mobile service and home internet
  • Pet insurance
  • Commuter and transit programs
  • Career development opportunities

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