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T-Mobile is a United States wireless telecommunications company built around its “Un-carrier” approach to mobile services and customer experience. Its business spans wireless connectivity, flexible plans, and continued 5G network expansion, while its career opportunities include business sales, technology, and customer experience. T-Mobile also highlights employee support through benefits such as health insurance, parental leave, and education programs, reflecting its focus on creating strong experiences for both employees and customers.
Senior Manager, Digital Experience and Ecommerce
Lead MintMobile.com’s ecommerce operations, roadmap, and conversion experimentation at T-Mobile. Coordinate teams to improve digital journeys, product launches, and customer experiences.
United States
Colorado
Kansas
Texas
Washington$110,900 – $200,100 / year
On-siteFull-timeSeniorLeadEnglish RequiredEcommerceDescription
- Lead daily digital experience operations for MintMobile.com
- Plan and deliver ecommerce initiatives, site updates, and digital experience improvements
- Guide a team creating user-focused digital experiences that support strategic goals
- Coordinate project and promotional launch requirements, schedules, dependencies, and customer impact
- Run the experimentation program, covering conversion optimization, tools, roadmap, test intake and prioritization, and launch coordination
- Keep program documentation, project tracking, processes, and reporting up to date
- Manage the ecommerce roadmap and establish workflows, alignment processes, and team routines
- Set team strategy and priorities to improve digital journeys around customer needs and business goals
- Promote digital experience best practices and ongoing improvement
Requirements
- Bachelor’s degree in digital marketing, business administration, computer science, or a related field required
- Preferred: 4–7 years leading cross-functional teams on digital customer experience initiatives across web and mobile
- Preferred: 2–4 years using analytics and customer insights to improve and innovate digital channels
- Preferred: 4–7 years managing digital projects or programs in a fast-paced, customer-focused setting, ideally in telecommunications or technology
- Able to manage several digital initiatives at once in a highly matrixed organization
- Strong analytical ability to interpret digital performance, measure KPIs, and turn findings into practical strategies
- Experience running experimentation programs and operational workflows, including test planning, prioritization, launch coordination, tools, documentation, and performance analysis
- Skilled in process improvement and optimizing digital workflows
- Able to work with marketing, IT, and product management teams
- Experience leading and developing effective teams
- Thorough understanding of digital customer engagement strategies and user-centered design
- Able to develop and carry out long-term digital strategies
- At least 18 years old
- Authorized to work legally in the United States
Benefits
- Annual stock grant
- Employee stock purchase plan
- 401(k) retirement plan
- Year-round financial coaching at no cost
- Medical, dental, and vision insurance
- Flexible spending account
- Paid time off
- Up to 12 paid holidays
- Paid parental and family leave
- Family-building benefits
- Backup care
- Enhanced family support
- Childcare subsidy
- Tuition assistance
- College coaching
- Short- and long-term disability coverage
- Optional accidental death and dismemberment coverage
- Optional accident coverage
- Optional life insurance
- Optional disability insurance
- Optional long-term care insurance
- Discounts on mobile service and home internet
- Pet insurance
- Commuter and transit programs
- Career development opportunities
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