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T-Mobile
T-Mobile
Telecommunications
T-Mobile is a United States wireless telecommunications company built around its “Un-carrier” approach to mobile services and customer experience. Its business spans wireless connectivity, flexible plans, and continued 5G network expansion, while its career opportunities include business sales, technology, and customer experience. T-Mobile also highlights employee support through benefits such as health insurance, parental leave, and education programs, reflecting its focus on creating strong experiences for both employees and customers.
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Senior Ecommerce Digital Experience Manager

Lead Mint Mobile’s ecommerce experience strategy at T-Mobile, shaping customer journeys and translating business needs into digital improvements. Partner across teams to deliver launches and optimize the customer experience.

USUnited StatesCOColoradoKSKansasTXTexasWAWashington
$115,100 – $207,600 / year
On-siteFull-timeSeniorEnglish RequiredEcommerce
AEM

Description

  • Shape the digital experience strategy for MintMobile.com.
  • Find ways to improve the ecommerce journey, customer satisfaction, and business results.
  • Turn business and product needs into scalable ecommerce UX strategies, customer flows, and experience requirements.
  • Work with Product, Design, Engineering, Marketing, and Analytics teams from discovery through development, testing, and launch.
  • Assess UX impact for priority business projects.
  • Define how business initiatives affect the customer experience.
  • Align business, technical, and creative stakeholders.
  • Set and track key performance indicators.
  • Assess digital experience performance, spot gaps, and steer ongoing improvements.
  • Take on other duties and projects assigned by business management.

Requirements

  • Bachelor’s degree and seven years of related experience, or an equivalent combination of education and experience (required).
  • Marketing, business, or a related field of study (preferred).
  • Seven to ten years of marketing experience (preferred).
  • A/B testing (required).
  • Adobe Experience Manager (AEM) (required).
  • Communication skills (required).
  • Customer journey mapping (required).
  • Data analysis (required).
  • Digital transformation (required).
  • Project management (required).
  • Relationship management (required).
  • Strategic thinking (required).
  • User experience (UX) (required).
  • Must be at least 18 years old.
  • Must be legally authorized to work in the United States.
  • Travel is required.
  • This is not a DOT-regulated position.
  • This is not a safety-sensitive position.

Benefits

  • Annual stock grant.
  • Employee stock purchase plan.
  • 401(k) plan.
  • Year-round access to financial coaches at no cost.
  • Annual bonus or periodic sales incentive or bonus, depending on the role.
  • Medical insurance.
  • Dental insurance.
  • Vision insurance.
  • Flexible spending account.
  • Paid time off.
  • Up to 12 paid holidays.
  • Paid parental and family leave.
  • Family-building benefits.
  • Backup care.
  • Enhanced family support.
  • Childcare subsidy.
  • Tuition assistance.
  • College coaching.
  • Short- and long-term disability coverage.
  • Optional accidental death and dismemberment coverage.
  • Optional accident coverage.
  • Optional life insurance.
  • Optional disability insurance.
  • Optional long-term care insurance.
  • Discounts on mobile service and home internet.
  • Pet insurance.
  • Commuter and transit programs.
  • Career growth opportunities.

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