T-Mobile
T-Mobile
T-Mobile ir Amerikas Savienoto Valstu bezvadu telekomunikāciju uzņēmums, kura mobilo pakalpojumu un klientu pieredzes pamatā ir “Un-carrier” pieeja. Uzņēmuma darbība ietver bezvadu savienojumus, elastīgus plānus un nepārtrauktu 5G tīkla paplašināšanu. Karjeras iespējas ir pieejamas, piemēram, uzņēmumu pārdošanas, tehnoloģiju un klientu pieredzes jomā. T-Mobile arī uzsver atbalstu darbiniekiem, piedāvājot tādus labumus kā veselības apdrošināšanu, bērna kopšanas atvaļinājumu un izglītības programmas, tādējādi apliecinot koncentrēšanos uz kvalitatīvas pieredzes radīšanu gan darbiniekiem, gan klientiem.

Senior Manager, Digital Experience and Ecommerce

Lead MintMobile.com’s ecommerce operations, roadmap, and conversion experimentation at T-Mobile. Coordinate teams to improve digital journeys, product launches, and customer experiences.

Apraksts

  • Lead daily digital experience operations for MintMobile.com
  • Plan and deliver ecommerce initiatives, site updates, and digital experience improvements
  • Guide a team creating user-focused digital experiences that support strategic goals
  • Coordinate project and promotional launch requirements, schedules, dependencies, and customer impact
  • Run the experimentation program, covering conversion optimization, tools, roadmap, test intake and prioritization, and launch coordination
  • Keep program documentation, project tracking, processes, and reporting up to date
  • Manage the ecommerce roadmap and establish workflows, alignment processes, and team routines
  • Set team strategy and priorities to improve digital journeys around customer needs and business goals
  • Promote digital experience best practices and ongoing improvement

Prasības

  • Bachelor’s degree in digital marketing, business administration, computer science, or a related field required
  • Preferred: 4–7 years leading cross-functional teams on digital customer experience initiatives across web and mobile
  • Preferred: 2–4 years using analytics and customer insights to improve and innovate digital channels
  • Preferred: 4–7 years managing digital projects or programs in a fast-paced, customer-focused setting, ideally in telecommunications or technology
  • Able to manage several digital initiatives at once in a highly matrixed organization
  • Strong analytical ability to interpret digital performance, measure KPIs, and turn findings into practical strategies
  • Experience running experimentation programs and operational workflows, including test planning, prioritization, launch coordination, tools, documentation, and performance analysis
  • Skilled in process improvement and optimizing digital workflows
  • Able to work with marketing, IT, and product management teams
  • Experience leading and developing effective teams
  • Thorough understanding of digital customer engagement strategies and user-centered design
  • Able to develop and carry out long-term digital strategies
  • At least 18 years old
  • Authorized to work legally in the United States

Priekšrocības

  • Annual stock grant
  • Employee stock purchase plan
  • 401(k) retirement plan
  • Year-round financial coaching at no cost
  • Medical, dental, and vision insurance
  • Flexible spending account
  • Paid time off
  • Up to 12 paid holidays
  • Paid parental and family leave
  • Family-building benefits
  • Backup care
  • Enhanced family support
  • Childcare subsidy
  • Tuition assistance
  • College coaching
  • Short- and long-term disability coverage
  • Optional accidental death and dismemberment coverage
  • Optional accident coverage
  • Optional life insurance
  • Optional disability insurance
  • Optional long-term care insurance
  • Discounts on mobile service and home internet
  • Pet insurance
  • Commuter and transit programs
  • Career development opportunities

Saistītās vakances

T-Mobile

Senior Ecommerce Digital Experience Manager

T-Mobile

Lead Mint Mobile’s ecommerce experience strategy at T-Mobile, shaping customer journeys and translating business needs into digital improvements. Partner across teams to deliver launches and optimize the customer experience.

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