Navan
Navan
Navan reunește gestionarea călătoriilor de afaceri și a cheltuielilor într-o singură platformă, ajutând organizațiile să coordoneze rezervările, plățile cu cardurile companiei și rapoartele de cheltuieli. Instrumentele sale deservesc atât întreprinderile mici, cât și companiile mari, automatizează clasificarea cheltuielilor și oferă echipelor financiare o imagine mai clară asupra programelor de călătorii corporative. Angajații pot rezerva călătorii și urmări cheltuielile, iar integrările conectează Navan la sistemele financiare existente. Compania include, de asemenea, considerente de sustenabilitate și informații bazate pe inteligență artificială în oferta sa de călătorii și cheltuieli.

Senior Manager, Client Experience Pre-Sales Solutions and Scoping

Lead Navan’s AI-enabled travel service solutions and pre-sales scoping. Guide Sales Squad delivery, operational safeguards, and enterprise deal support.

Descriere

  • Lead the GOS Sales Squad, bringing operations experts into late-stage enterprise pitches and RFP responses.
  • Work with pricing and strategy teams to consolidate legacy services into unified packages.
  • Turn simplified service options into persuasive value stories for C-suite sponsors and executive assistants.
  • Match delivery packages to regional pricing and present automated AVA alongside premium human support.
  • Apply data-based limits to custom scoping to protect margins and scalability.
  • Build partnerships across commercial teams and Global Operations and Services.
  • Connect Global Operations and Services with Sales, including through pipeline reviews.
  • Set pre-sales processes and checkpoints to prevent scoping errors and misaligned commitments.
  • Publish and maintain pre-sales materials, capability matrices, and standard SLA presentations.
  • Monitor and report pre-sales deal quality, scoping compliance, and pipeline velocity.

Cerințe

  • Bring 5–7+ years of progressive experience in pre-sales solutions, customer experience operations, commercial scoping, or technical account management, preferably in SaaS or corporate travel.
  • Have experience supporting fast-moving commercial teams and navigating multi-region organizations.
  • Demonstrate strong interpersonal, communication, negotiation, and relationship-building skills.
  • Manage high-stakes commercial discussions and explain technical parameters through compelling narratives.
  • Show integrity, independent and critical thinking, sound judgment, and the confidence to uphold operational safeguards.
  • Bring strong analytical skills.
  • Work with historical support data, AI automation metrics, and capacity models.
  • Validate custom pre-sales configurations.

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