Tracksuit este o platformă de marketing B2B care ajută companiile aflate în creștere să măsoare sănătatea brandului și să coreleze activitățile de marketing cu rentabilitatea investiției. Instrumentele sale reunesc monitorizarea brandului, comparațiile cu competitorii, analiza datelor, dezvoltarea strategiilor și cercetarea cantitativă și calitativă, oferind echipelor o modalitate mai accesibilă de a înțelege performanța brandului și de a comunica rezultatele de marketing.
Senior Customer Success Manager, New York City Hybrid
Lead strategic and growth customer accounts at Tracksuit, guiding Brand Champs while strengthening retention, expansion, customer value, and brand-health adoption.
Descriere
- Stay engaged in key customer discussions to understand successes, challenges, and changing needs
- Translate Tracksuit insights into persuasive brand narratives for senior stakeholders
- Embed brand health into customer decisions and day-to-day business operations
- Develop relationships with senior marketers and brand insights specialists across strategic and growth accounts
- Manage a pod of 3–6 Brand Champs and its book of business, with accountability for GRR and NRR
- Support renewals, expansion opportunities, and overall customer health
- Act as a senior point of escalation for customer issues
- Manage forecasting, reporting, and customer save plans
- Develop Brand Champs’ capabilities, confidence, and commercial judgment
- Lead regular one-to-ones and pod stand-ups
- Guide performance reviews, feedback, and development discussions
- Recruit and onboard new Brand Champs
- Balance team capacity and oversee customer assignments
- Recognize churn risks, recurring patterns, and growth opportunities
- Bring product feedback and customer needs to internal teams
- Support initiatives across the Customer Success organization
Cerințe
- At least 8 years managing client portfolios and delivering measurable value for marketers through Customer Success, brand or marketing strategy, or account management
- At least 2 years managing 3–6 direct reports in a high-growth or SaaS setting
- Experience in advertising, media, or research agencies is highly valued
- Naturally curious
- Uses data to inform decisions
- Enjoys leading and developing people
- Strongly customer-focused
- Humble and grounded
- Steady in high-pressure situations
- Interested in brands and marketing
- Comfortable working through ambiguity
Beneficii
- Up to 20% commission in addition to base pay
- Comprehensive annual reviews covering full-cycle compensation
- Rolling promotions as responsibilities and capabilities grow
- Best-in-class benefits package
- Generous employee stock option plan
- Pet-friendly workplace
- Diverse and inclusive workplace