Tracksuit एक B2B मार्केटिंग प्लेटफ़ॉर्म है जो तेज़ी से आगे बढ़ने वाली कंपनियों को ब्रांड की स्थिति मापने और मार्केटिंग गतिविधियों को निवेश पर लाभ से जोड़ने में मदद करता है। इसके टूल ब्रांड ट्रैकिंग, प्रतिस्पर्धियों की तुलना, डेटा विश्लेषण, रणनीति विकास तथा मात्रात्मक और गुणात्मक शोध को एक साथ लाते हैं, जिससे टीमों को ब्रांड के प्रदर्शन को समझने और मार्केटिंग के परिणामों को साझा करने का अधिक सुलभ तरीका मिलता है।
Senior Customer Success Manager, New York City Hybrid
Lead strategic and growth customer accounts at Tracksuit, guiding Brand Champs while strengthening retention, expansion, customer value, and brand-health adoption.
संयुक्त राज्य
न्यूयॉर्क$1,50,000 – $1,75,000 / वर्ष
हाइब्रिडपूर्णकालिकवरिष्ठलीडआवश्यक भाषा: अंग्रेज़ीग्राहक सफलताग्राहक सफलता प्रबंधकविवरण
- Stay engaged in key customer discussions to understand successes, challenges, and changing needs
- Translate Tracksuit insights into persuasive brand narratives for senior stakeholders
- Embed brand health into customer decisions and day-to-day business operations
- Develop relationships with senior marketers and brand insights specialists across strategic and growth accounts
- Manage a pod of 3–6 Brand Champs and its book of business, with accountability for GRR and NRR
- Support renewals, expansion opportunities, and overall customer health
- Act as a senior point of escalation for customer issues
- Manage forecasting, reporting, and customer save plans
- Develop Brand Champs’ capabilities, confidence, and commercial judgment
- Lead regular one-to-ones and pod stand-ups
- Guide performance reviews, feedback, and development discussions
- Recruit and onboard new Brand Champs
- Balance team capacity and oversee customer assignments
- Recognize churn risks, recurring patterns, and growth opportunities
- Bring product feedback and customer needs to internal teams
- Support initiatives across the Customer Success organization
आवश्यकताएँ
- At least 8 years managing client portfolios and delivering measurable value for marketers through Customer Success, brand or marketing strategy, or account management
- At least 2 years managing 3–6 direct reports in a high-growth or SaaS setting
- Experience in advertising, media, or research agencies is highly valued
- Naturally curious
- Uses data to inform decisions
- Enjoys leading and developing people
- Strongly customer-focused
- Humble and grounded
- Steady in high-pressure situations
- Interested in brands and marketing
- Comfortable working through ambiguity
लाभ
- Up to 20% commission in addition to base pay
- Comprehensive annual reviews covering full-cycle compensation
- Rolling promotions as responsibilities and capabilities grow
- Best-in-class benefits package
- Generous employee stock option plan
- Pet-friendly workplace
- Diverse and inclusive workplace