Bank of America este o instituție financiară globală care activează în domeniile serviciilor bancare, finanțelor și tehnologiei financiare. Serviciile sale includ servicii bancare personale, sprijin pentru întreprinderile mici, administrarea averilor, servicii de investiții și acces la piețele de capital pentru persoane fizice, companii și instituții. Compania se concentrează, de asemenea, pe creșterea responsabilă prin finanțare sustenabilă, inițiative pentru diversitate și programe de dezvoltare comunitară.
Senior Banker, Bilingual Mandarin - Bank of America, Flushing, NY
Serve Mandarin-speaking individual and small business clients as a Senior Banker at Bank of America’s Flushing financial center. Deliver banking solutions, account support, and relationship management in an onsite role.
Descriere
- Welcome financial center clients and serve as their initial point of contact
- Identify banking needs for individual and small business customers
- Recommend suitable banking solutions and refer clients to specialized partners
- Strengthen client relationships through platform-based banking services
- Assist clients with self-service options and routine transactions
- Teach clients how to complete basic transactions using self-service technology
- Apply available resources, systems, and procedures to improve client service and operational accuracy
- Open and maintain accounts and assist with Digital Assisted Shopping while complying with established procedures and regulations
- Handle client interactions in alignment with client interests, bank policies, and regulatory obligations
- Conduct outbound calls and maintain reliable follow-up practices
- Collaborate with internal teams to deliver consumer and small business banking solutions
Cerințe
- Fluency in Mandarin and English is required
- At least one year of sales experience in a relationship-focused, client-centered environment
- Demonstrated dedication to strong performance and results
- Ability to collaborate successfully and establish trusted relationships
- Clear and effective written and verbal communication skills
- Confidence engaging with clients in person and by telephone
- Willingness and ability to learn new information and technology systems
- Strong analytical thinking and problem-solving abilities
- Effective organization, prioritization, multitasking, and time management skills
- Must hold a commissioned notary status or obtain a notary commission in the state of employment within a few months of starting
- Availability to work weekends and/or extended hours, with possible scheduling at any financial center within a reasonable commuting distance
- High school diploma, GED, secondary school qualification, or equivalent is required
Beneficii
- Access to affordable, competitive, and flexible benefits
- Programs supporting physical, emotional, and financial well-being
- Learning, development, and career-building opportunities
- Paid time off
- Employee resources and support
- Formula-based incentive plan with possible monthly, quarterly, and/or annual performance incentives