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Navy Federal Credit Union
Navy Federal Credit Union
Sponsor pentru viza H1BApărareAsigurăriServicii bancare
Navy Federal Credit Union este o instituție financiară deținută de membri, care deservește peste 14 milioane de membri, în principal din rândul forțelor armate, al Departamentului Apărării, al comunităților de veterani și al familiilor acestora. Fiind cea mai mare uniune de credit din lume, aceasta oferă servicii bancare și financiare prin intermediul unei echipe de peste 24.000 de angajați, în campusuri și în peste 360 de sucursale. Oportunitățile de carieră susțin misiunea organizației de a oferi membrilor servicii de înaltă calitate, punând accent pe experiențe profesionale semnificative și beneficii competitive pentru angajați.
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Locurile de muncă ale companiei

Senior Administrative Support Assistant - Hybrid

Support Navy Federal Credit Union’s Collections division through team coordination, records management, reporting, correspondence, and employee training.

USStatele Unite ale AmericiiFLFlorida
20 $ – 25 $ / oră
HibridNormă întreagăSeniorLimbă Obligatorie: englezăAsistent administrativGeneral

Descriere

  • Support administrative operations for the Collections division
  • Help management coordinate and deliver team assignments
  • Track team progress and support timely completion of deadlines
  • Process financial records, member information, and physical security matters in line with established policies
  • Log, organize, and document incoming and returned mail
  • Communicate procedural updates and new instructions to team members
  • Deliver the Administrative Support Overview during new-hire training sessions
  • Provide employee training as assigned by management
  • Gather feedback and recommendations on existing processes and policies
  • Respond to team questions about daily operations, policies, and procedures
  • Maintain and revise the Administrative Section policy and procedure manual
  • Keep reports, telephone lists, and staff rosters current
  • Coordinate loan adjustment sequences with Collections Consumer Loan Account Specialists
  • Draft correspondence, data summaries, reports, and presentations; proofread materials and suggest revisions
  • Record minutes for section meetings
  • Represent management in meetings and discussions or lead them when assigned
  • Support or lead special projects and management research, including system testing and data collection and analysis
  • Retrieve and route after-hours voicemail messages for the Collections division
  • Coordinate communication between administrative staff and management
  • Help develop the soft and technical skills of new and current employees
  • Complete additional responsibilities as assigned

Cerințe

  • Background performing clerical or administrative responsibilities
  • Customer service experience, preferably within a financial institution
  • Experience leading, guiding, or mentoring colleagues
  • Capacity to work independently and collaboratively
  • Ability to manage competing priorities independently or with a team to meet objectives
  • Ability to protect confidential information and act with integrity
  • Experience resolving complaints and de-escalating conflict
  • Ability to influence, negotiate, and persuade toward mutually acceptable outcomes
  • Advanced administrative, clerical, and technical capabilities
  • Advanced ability to perform mathematical calculations and handle numbers accurately
  • Advanced ability to communicate diplomatically and tactfully with staff, management, and members
  • Advanced ability to build relationships through rapport, trust, diplomacy, and tact
  • Advanced ability to remain composed in a high-volume, changing environment
  • Advanced active listening skills for handling questions and requests
  • Strong organization, planning, and time management abilities
  • Ability to present findings, conclusions, alternatives, and information clearly and concisely
  • Effective research, analysis, and problem-solving abilities
  • Consistent accuracy, attention to detail, and deadline management
  • Sound judgment and initiative in making decisions
  • Ability to interpret and apply guidelines, procedures, practices, and regulations
  • Effective communication across all organizational levels
  • Advanced verbal and written communication skills
  • Advanced proficiency with word-processing, spreadsheet, and presentation applications
  • Working knowledge of NFCU products, services, programs, policies, and procedures
  • Working knowledge of NFCU functions, philosophy, operations, and organizational objectives
  • Experience in administrative support, financial services, member service, operations, collections, or a related processing setting
  • Ability to follow established procedures and accurately apply written instructions
  • Strong attention to detail and accuracy
  • Ability to organize work, balance priorities, and meet deadlines
  • Ability to work independently and as part of a team
  • Proven ability to perform effectively in a high-volume, fast-paced production environment while meeting quality, accuracy, and productivity standards
  • Working knowledge of bankruptcy procedures, systems, and processes preferred
  • Availability Monday through Friday, 9:00 AM to 5:30 PM

Beneficii

  • Competitive compensation
  • Comprehensive benefits and workplace perks
  • Valuable professional experience
  • Collaborative, engaged, and committed workplace culture
  • Equal employment opportunity
  • Workplace accommodations available throughout the application and hiring process

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