Senior Administrative Support Assistant - Hybrid

Аралас Толық жұмыс күні Аға маман Қажетті Тіл: ағылшын тілі Әкімшілік көмекші Жалпы

Флорида

20 $ – 25 $ / сағат

Сипаттама

Support administrative operations for the Collections division
Help management coordinate and deliver team assignments
Track team progress and support timely completion of deadlines
Process financial records, member information, and physical security matters in line with established policies
Log, organize, and document incoming and returned mail
Communicate procedural updates and new instructions to team members
Deliver the Administrative Support Overview during new-hire training sessions
Provide employee training as assigned by management
Gather feedback and recommendations on existing processes and policies
Respond to team questions about daily operations, policies, and procedures
Maintain and revise the Administrative Section policy and procedure manual
Keep reports, telephone lists, and staff rosters current
Coordinate loan adjustment sequences with Collections Consumer Loan Account Specialists
Draft correspondence, data summaries, reports, and presentations; proofread materials and suggest revisions
Record minutes for section meetings
Represent management in meetings and discussions or lead them when assigned
Support or lead special projects and management research, including system testing and data collection and analysis
Retrieve and route after-hours voicemail messages for the Collections division
Coordinate communication between administrative staff and management
Help develop the soft and technical skills of new and current employees
Complete additional responsibilities as assigned

Талаптар

Background performing clerical or administrative responsibilities
Customer service experience, preferably within a financial institution
Experience leading, guiding, or mentoring colleagues
Capacity to work independently and collaboratively
Ability to manage competing priorities independently or with a team to meet objectives
Ability to protect confidential information and act with integrity
Experience resolving complaints and de-escalating conflict
Ability to influence, negotiate, and persuade toward mutually acceptable outcomes
Advanced administrative, clerical, and technical capabilities
Advanced ability to perform mathematical calculations and handle numbers accurately
Advanced ability to communicate diplomatically and tactfully with staff, management, and members
Advanced ability to build relationships through rapport, trust, diplomacy, and tact
Advanced ability to remain composed in a high-volume, changing environment
Advanced active listening skills for handling questions and requests
Strong organization, planning, and time management abilities
Ability to present findings, conclusions, alternatives, and information clearly and concisely
Effective research, analysis, and problem-solving abilities
Consistent accuracy, attention to detail, and deadline management
Sound judgment and initiative in making decisions
Ability to interpret and apply guidelines, procedures, practices, and regulations
Effective communication across all organizational levels
Advanced verbal and written communication skills
Advanced proficiency with word-processing, spreadsheet, and presentation applications
Working knowledge of NFCU products, services, programs, policies, and procedures
Working knowledge of NFCU functions, philosophy, operations, and organizational objectives
Experience in administrative support, financial services, member service, operations, collections, or a related processing setting
Ability to follow established procedures and accurately apply written instructions
Strong attention to detail and accuracy
Ability to organize work, balance priorities, and meet deadlines
Ability to work independently and as part of a team
Proven ability to perform effectively in a high-volume, fast-paced production environment while meeting quality, accuracy, and productivity standards
Working knowledge of bankruptcy procedures, systems, and processes preferred
Availability Monday through Friday, 9:00 AM to 5:30 PM

Артықшылықтар

Competitive compensation
Comprehensive benefits and workplace perks
Valuable professional experience
Collaborative, engaged, and committed workplace culture
Equal employment opportunity
Workplace accommodations available throughout the application and hiring process

Ұқсас жұмыс орындары

11 – 50 Қызметкерлер

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