EverCommerce dezvoltă produse SaaS integrate pentru companiile bazate pe servicii, reunind instrumente pentru marketing, operațiunile zilnice și interacțiunea cu clienții într-o singură platformă digitală. Fondată în 2016, compania deservește peste 500.000 de afaceri din întreaga lume, în domenii precum serviciile la domiciliu și pe teren, serviciile medicale, fitnessul și starea de bine. Software-ul său sprijină întreprinderile mici și mijlocii în modernizarea interacțiunilor cu clienții, îmbunătățirea eficienței operaționale și construirea unor relații durabile prin aplicații web și mobile.
Remote Mid-Market Customer Success Manager, EverHealth
Manage mid-market healthcare accounts using EverHealth’s EHR platform. Lead retention, adoption, escalations, renewals, and expansion across clinical, operational, revenue cycle, and payments workflows.
Descriere
- Manage a portfolio of mid-market healthcare accounts, with responsibility for customer health, retention, and growth.
- Build comprehensive expertise in EverHealth’s EHR platform across clinical, operational, revenue cycle, and payments workflows.
- Guide consultative, workflow-focused discussions that uncover needs, address gaps, and recommend effective practices.
- Increase adoption and optimize workflows against measurable operational and financial results.
- Serve as the end-to-end owner for escalations, coordinating resolution with Product, Engineering, RCM, Support, and Sales.
- Spot account risks early and put targeted mitigation plans into action.
- Conduct Business Reviews centered on product usage, workflow effectiveness, and financial performance.
- Develop and manage renewal and expansion opportunities.
- Keep account health records and forecasts accurate in Salesforce or a comparable CRM.
Cerințe
- Bring 4–7 years of experience in Customer Success, Account Management, Healthcare Consulting, Implementation, or Support.
- Have direct experience supporting or delivering an EHR platform.
- Understand EHR, revenue cycle management, and healthcare payments workflows thoroughly.
- Demonstrate strong escalation-management experience, including executive-level situations.
- Partner effectively across functions and influence outcomes without formal authority.
- Show technical aptitude and confidence working deeply with workflows and data.
- Communicate clearly and manage stakeholder relationships effectively.
- Healthcare billing, claims, or practice-operations experience is preferred.
- Experience supporting mid-market healthcare organizations is preferred.
- Familiarity with healthcare financial KPIs such as AR days, denial rates, and collections is preferred.
- Experience with Salesforce and customer-success platforms is preferred.
- Be eligible to work without sponsorship.
Beneficii
- Choose an in-office, remote, or hybrid work arrangement within your country of employment.
- Access comprehensive health and wellness benefits from day one, including an annual wellness stipend.
- Participate in a 401(k) plan with an immediate vesting schedule and up to a 4% company match.
- Use flexible and generous flexible time off (FTO).
- Access the Employee Stock Purchase Program.