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Labcorp
Labcorp
Asistență medicalăBiotehnologieProduse farmaceutice
Labcorp combină testarea de laborator, diagnosticarea, dezvoltarea medicamentelor și datele științifice pentru a sprijini furnizorii de servicii medicale, spitalele, companiile farmaceutice, cercetătorii și pacienții. Operațiunile sale globale deservesc anual peste 160 de milioane de pacienți, iar echipele sale lucrează într-o rețea extinsă de laboratoare și în peste 100 de țări. Compania utilizează tehnologii avansate, inclusiv inteligența artificială și instrumente digitale, pentru a accelera cercetarea clinică, a susține inițiativele de medicină de precizie, precum terapiile celulare și genice și diagnosticarea oncologică, și a contribui la fundamentarea deciziilor medicale. Carierele la Labcorp acoperă domenii precum serviciile medicale, produsele farmaceutice, biotehnologia, științele de laborator, tehnologia și dezvoltarea medicamentelor.
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Locurile de muncă ale companiei

Remote Customer Service Support Representative II – Labcorp

Support Labcorp patients, provider offices, and insurers with billing questions, patient accounts, and payment arrangements for diagnostic testing.

USStatele Unite ale AmericiiNCCarolina de Nord
19 $ – 22 $ / oră
RemoteNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăAsistență clienți

Descriere

  • Handle a high volume of incoming calls from patients, medical offices, and private insurers.
  • Place outgoing calls to resolve patient account receivables and customer questions.
  • Set up payment plans for patients with outstanding balances.
  • Use multiple resources during calls to address patient inquiries.
  • Meet established performance targets.
  • Complete structured training and build proficiency in required processes.
  • Act as a primary contact for patients, provider offices, and insurers about patient accounts and billing.
  • Resolve outstanding patient receivables and respond to account questions.
  • Explain available payment options to patients.
  • Investigate and resolve issues in real time across multiple systems and resources.
  • Meet established performance and quality standards.

Cerințe

  • High school diploma or GED equivalent.
  • At least 3 years of healthcare-related call center experience.
  • Strong spoken and written communication skills.
  • Explain coverage, costs, and financial responsibility for women’s health, genetics, and oncology testing to patients, providers, and payers clearly and empathetically.
  • Careful attention to detail and the ability to stay focused.
  • Collaborative approach and ability to work independently.
  • Strong organizational skills.
  • Comfort navigating multiple screens and computer applications.
  • Proficiency with alphanumeric data entry.
  • Explain billing and account details clearly and professionally.
  • Enthusiastic, service-oriented approach.
  • Customer-focused problem-solving and resolution skills.
  • Follow confidentiality, privacy, and regulatory compliance requirements.
  • Preferred: Associate degree.
  • Preferred: Experience establishing protocols and procedures and collaborating across functions.
  • Preferred: At least 3 months of XIFIN experience.
  • Preferred: Bilingual English and Spanish.
  • Preferred: At least 3 years of specialty testing or genetics healthcare customer service experience.
  • Preferred: At least 3 years of reimbursement or Medicare/Medicaid billing experience.

Beneficii

  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Life insurance
  • Short-term disability coverage
  • Long-term disability coverage
  • 401(k) plan
  • Paid Time Off or Flexible Time Off
  • Tuition reimbursement
  • Employee stock purchase plan

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