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Labcorp
Labcorp
BiotechnologyHealthcarePharmaceuticals
Labcorp combines laboratory testing, diagnostics, drug development, and scientific data to support healthcare providers, hospitals, pharmaceutical companies, researchers, and patients. Its global operations serve more than 160 million patients each year, with teams working across a broad laboratory network and more than 100 countries. The company applies advanced technologies, including artificial intelligence and digital tools, to accelerate clinical research, enable precision medicine initiatives such as cell and gene therapies and oncology diagnostics, and help inform medical decisions. Labcorp’s careers span healthcare, pharmaceuticals, biotechnology, laboratory science, technology, and drug development.
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Remote Customer Service Support Representative II – Labcorp

Support Labcorp patients, provider offices, and insurers with billing questions, patient accounts, and payment arrangements for diagnostic testing.

USUnited StatesNCNorth Carolina
$19 – $22 / hour
RemoteFull-timeMiddleSeniorEnglish RequiredCustomer Support

Description

  • Handle a high volume of incoming calls from patients, medical offices, and private insurers.
  • Place outgoing calls to resolve patient account receivables and customer questions.
  • Set up payment plans for patients with outstanding balances.
  • Use multiple resources during calls to address patient inquiries.
  • Meet established performance targets.
  • Complete structured training and build proficiency in required processes.
  • Act as a primary contact for patients, provider offices, and insurers about patient accounts and billing.
  • Resolve outstanding patient receivables and respond to account questions.
  • Explain available payment options to patients.
  • Investigate and resolve issues in real time across multiple systems and resources.
  • Meet established performance and quality standards.

Requirements

  • High school diploma or GED equivalent.
  • At least 3 years of healthcare-related call center experience.
  • Strong spoken and written communication skills.
  • Explain coverage, costs, and financial responsibility for women’s health, genetics, and oncology testing to patients, providers, and payers clearly and empathetically.
  • Careful attention to detail and the ability to stay focused.
  • Collaborative approach and ability to work independently.
  • Strong organizational skills.
  • Comfort navigating multiple screens and computer applications.
  • Proficiency with alphanumeric data entry.
  • Explain billing and account details clearly and professionally.
  • Enthusiastic, service-oriented approach.
  • Customer-focused problem-solving and resolution skills.
  • Follow confidentiality, privacy, and regulatory compliance requirements.
  • Preferred: Associate degree.
  • Preferred: Experience establishing protocols and procedures and collaborating across functions.
  • Preferred: At least 3 months of XIFIN experience.
  • Preferred: Bilingual English and Spanish.
  • Preferred: At least 3 years of specialty testing or genetics healthcare customer service experience.
  • Preferred: At least 3 years of reimbursement or Medicare/Medicaid billing experience.

Benefits

  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Life insurance
  • Short-term disability coverage
  • Long-term disability coverage
  • 401(k) plan
  • Paid Time Off or Flexible Time Off
  • Tuition reimbursement
  • Employee stock purchase plan

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