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Lead Crocs store operations, sales, customer service, and team development at IOI City Mall in Putrajaya. Oversee visual presentation, inventory, point-of-sale processes, and daily performance.
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ProSites furnizează site-uri web, soluții de marketing digital și software pentru gestionarea cabinetelor stomatologice și a altor servicii profesionale locale. Platforma sa combină designul și găzduirea site-urilor cu optimizarea pentru motoarele de căutare, publicitatea în motoarele de căutare și publicitatea digitală plătită, gestionarea recenziilor, chatul bazat pe inteligență artificială, formularele și plățile online, automatizarea reamintirilor pentru pacienți, sistemele telefonice, verificarea asigurărilor și tablourile de bord pentru cabinete. Prin oferta sa axată pe stomatologie și marca CPA Site Solutions, destinată firmelor de contabilitate și serviciilor financiare, ProSites ajută cabinetele și firmele profesionale să atragă și să păstreze clienți și pacienți, simplificând în același timp fluxurile de lucru zilnice din birouri. Compania activează la intersecția dintre sănătate, marketing și software ca serviciu și sprijină o echipă care deservește cabinetele profesionale cu instrumente digitale integrate.
Remote Account Management Manager at ProSites
Remote Account Management Manager role at ProSites leading high-profile client accounts for a marketing agency. The position mentors account managers, oversees CRM reporting, and supports client retention.
Descriere
- Lead high-profile accounts and establish measurable client success benchmarks
- Coordinate communication across departments for the Account Manager and Customer Experience Manager teams
- Coach and develop account managers by identifying and addressing client risks and issues proactively
- Support the recruitment and onboarding of new account managers
- Track CRM data and prepare reports using the company’s proprietary system
- Audit client strategies, contracts, and agreements for accuracy and consistency with agency commitments
- Evaluate client feedback to help sustain strong satisfaction levels
- Keep comprehensive records of client interactions and activities
- Advocate for client needs internally with clear ownership and accountability
- Support retention efforts by identifying behavioral indicators and engagement risks
- Contribute ideas for improved processes and workflows
- Handle additional responsibilities assigned by management
Cerințe
- At least three years of experience as an Account Manager
- At least one year of experience as a Senior Account Manager
- College degree or equivalent professional experience
- Strong organizational skills with thorough documentation practices
- Excellent written and verbal communication with close attention to detail
- Entrepreneurial approach with a strong client focus
- Motivated team contributor who adapts quickly to change
- Ability to perform effectively under pressure in a high-volume, fast-paced environment
- Intermediate to advanced CRM experience required, preferably with Salesforce or a comparable platform
- Ability to remain seated for extended periods
- Ability to lift at least 20 pounds
Beneficii
- Annual MBO opportunity of $20,000
- Overtime and weekend work may be required when necessary
- Some management roles may require occasional travel
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