Netcall Group
Netcall Group
Netcall Group este o companie peruană de servicii pentru afaceri, cu peste două decenii de experiență în sprijinirea operațiunilor comerciale și a echipelor care interacționează direct cu clienții. Serviciile sale includ administrarea punctelor de vânzare, externalizarea experienței clienților, coordonarea proceselor de asistență, precum și importul și comercializarea dispozitivelor mobile și a accesoriilor. Operând la nivel național prin mai multe birouri, Netcall Group colaborează cu organizații din telecomunicații, educație, asigurări, ospitalitate, comerț cu amănuntul și sănătate, oferind soluții B2B scalabile pentru vânzări de volum mare și interacțiuni cu clienții.

Part-Time Call Center Customer Service Representative — Entel Peru

Provide remote customer service to Entel Peru users, handling inquiries and complaints while pursuing suggested sales during inbound calls.

Descriere

  • Resolve inquiries, issues, and complaints from current and prospective Entel customers, covering both prepaid and postpaid services.
  • Offer and close suggested sales at the end of each customer service interaction.
  • Complete paid remote training consisting of 18 days of classroom instruction and 6 days of on-the-job training.
  • Work part time on the afternoon shift.
  • Work a schedule between 5:00 p.m. and 10:00 p.m., Monday through Sunday, with 24 hours of weekly service time and a one-hour break.

Cerințe

  • Completed secondary education.
  • Available to work remotely from home.
  • Basic computer skills.
  • Proactive attitude and willingness to learn.
  • At least three months of call center experience.
  • Availability for a 48-hour workweek.
  • Available to work afternoon shifts Monday through Sunday.
  • Available for rotating days off.

Beneficii

  • Full inclusion on the payroll.
  • Contract begins on the first day of on-the-job training.
  • Variable compensation based on performance indicators.
  • Paid training.
  • Career progression opportunities after three months.
  • Education partnerships and corporate discounts.
  • Payment of S/216 for the 18 days of classroom training.

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