Netcall Group
Netcall Group
„Netcall Group“ yra Peru veikianti verslo paslaugų įmonė, turinti daugiau nei dviejų dešimtmečių patirtį remiant komercinę veiklą ir su klientais dirbančias komandas. Įmonė teikia pardavimo vietų valdymo, klientų patirties išorinio aptarnavimo, pagalbos procesų koordinavimo, taip pat mobiliųjų įrenginių ir priedų importo bei prekybos paslaugas. Per kelis biurus visoje šalyje veikianti „Netcall Group“ bendradarbiauja su telekomunikacijų, švietimo, draudimo, svetingumo, mažmeninės prekybos ir sveikatos priežiūros organizacijomis, teikdama lengvai plečiamus B2B sprendimus didelės apimties pardavimams ir klientų sąveikai.

Part-Time Call Center Customer Service Representative — Entel Peru

Provide remote customer service to Entel Peru users, handling inquiries and complaints while pursuing suggested sales during inbound calls.

Aprašymas

  • Resolve inquiries, issues, and complaints from current and prospective Entel customers, covering both prepaid and postpaid services.
  • Offer and close suggested sales at the end of each customer service interaction.
  • Complete paid remote training consisting of 18 days of classroom instruction and 6 days of on-the-job training.
  • Work part time on the afternoon shift.
  • Work a schedule between 5:00 p.m. and 10:00 p.m., Monday through Sunday, with 24 hours of weekly service time and a one-hour break.

Reikalavimai

  • Completed secondary education.
  • Available to work remotely from home.
  • Basic computer skills.
  • Proactive attitude and willingness to learn.
  • At least three months of call center experience.
  • Availability for a 48-hour workweek.
  • Available to work afternoon shifts Monday through Sunday.
  • Available for rotating days off.

Privalumai

  • Full inclusion on the payroll.
  • Contract begins on the first day of on-the-job training.
  • Variable compensation based on performance indicators.
  • Paid training.
  • Career progression opportunities after three months.
  • Education partnerships and corporate discounts.
  • Payment of S/216 for the 18 days of classroom training.

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