TDCX oferă soluții pentru experiența clienților, concepute pentru a ajuta companiile să comunice cu clienții lor și să îi sprijine prin mai multe canale. Oferta sa pune accent pe mesageria securizată, care acordă atenție protejării vieții private, permițând totodată participarea în comunități și conversațiile de grup ce mențin interacțiunile organizate și accesibile. Profilul companiei poate fi relevant pentru profesioniștii care explorează oportunități în experiența clienților, serviciile de comunicare și operațiunile conexe de suport pentru afaceri.
Onsite Customer Service Representative in the Philippines
TDCX is hiring an onsite Customer Service Representative in the Philippines to assist customers across multiple communication channels. The role focuses on resolving issues, closing cases, and strengthening customer satisfaction.
Descriere
- Deliver responsive customer assistance across applicable communication channels
- Assess customer needs, investigate existing issues, and develop appropriate solutions
- Resolve customer concerns clearly while aiming for first-contact resolution
- Coordinate with service partners and internal teams to close cases within service standards
- Share practical feedback on tools, resources, processes, and guidelines to improve workflows and customer experiences
- Follow established procedures to deliver consistent service and maximize customer satisfaction
- Develop lasting customer relationships through proactive and attentive support
- Handle additional duties assigned by management within the scope of the role
- Contribute to the implementation, upkeep, and ongoing improvement of TDCX’s Quality Management System
Cerințe
- Diploma, Advanced or Higher Diploma, Graduate Diploma, Bachelor’s Degree, Postgraduate Diploma, Professional Degree, Master’s Degree, or equivalent qualification in any field
- At least two years of experience in a related field is preferred; recent graduates are welcome to apply
- Strong time-management ability and drive to exceed expectations
- Ability to manage multiple tasks and use customer information to tailor responses and actions
- Strong communication skills covering active listening, empathy, telephone etiquette, pacing, tone, voice quality, grammar, and articulation
- Confidence using computers and multiple systems, with the ability to learn and adapt to new tools
- Excellent spoken and written English, plus proficiency in the language of the supported market
Beneficii
- Competitive remuneration with additional perks
- Medical, insurance, and social security coverage
- Modern, high-quality workspaces
- Employee engagement and recognition activities
- Structured learning and development opportunities
- Supportive workplace culture focused on long-term growth
- Convenient location with direct public transport access
- Flexible working arrangements
- Coaching and mentoring from experienced professionals
- The chance to work with a global, award-winning organization