Omie
Omie
1.001 – 5.000 Angajați
Comerț electronicFintechSaaS
Omie dezvoltă software de gestionare a afacerilor bazat pe cloud pentru companii mici și mijlocii. Platforma sa SaaS reunește managementul financiar, operațiunile de vânzări și controlul stocurilor, ajutând antreprenorii să centralizeze fluxurile de lucru de zi cu zi și să ia decizii pe baza unor informații financiare actualizate. Omie activează la intersecția dintre SaaS, fintech și comerțul electronic, oferind automatizări și integrări concepute pentru a reduce munca manuală pe măsură ce companiile se dezvoltă.

Mid-Level Customer Success Analyst – Adoption (Remote)

Customer Success Analyst at Omie, a business management software company serving Brazil. Drive post-go-live adoption and customer independence before handoff to the Customer Health team.

Descriere

  • Assume ownership of customers after implementation and confirm they meet the criteria for entering the initial adoption phase.
  • Analyze product usage data to assess customer independence and identify when intervention is needed.
  • Deliver focused, timely, consultative support through WhatsApp, Intercom, and comparable communication tools during the early usage period.
  • Establish and track structured outreach cadences while regularly checking each new customer’s health and experience.
  • Confirm initial adoption outcomes and complete the transition to the Customer Health team.
  • Share recurring post-go-live questions and errors with the Enablement and IS teams.

Cerințe

  • Currently pursuing or holding a bachelor’s degree in Business Administration, Financial or Accounting Management, Communications, Public Relations, Information Systems, or a related discipline.
  • A clear, empathetic communicator who is comfortable teaching and providing consultative guidance.
  • Fast, friendly, and focused communication suited to chat and other rapid messaging channels.
  • Strong organizational ability to manage recurring outreach across high-volume customer portfolios.
  • Substantial Customer Success experience in adoption or onboarding, premium customer service, or software training.
  • Ability to interpret usage reports and connect log data with real user behavior.
  • Advanced Excel skills, including SUMIF, VLOOKUP, XLOOKUP, COUNTIF, CONCATENATE, pivot tables, and charts for usage analysis.
  • Experience with multichannel support platforms and CRM systems.
  • Preferred: experience creating Tech-touch or Low-touch adoption journeys for SaaS customers.
  • Preferred: familiarity with technology, ERP platforms, and/or financial systems.
  • Preferred: knowledge of financial and/or tax concepts.

Beneficii

  • Amil Dental dental plan
  • Bradesco Saúde health plan
  • Mental health platform
  • Telemedicine platform
  • Prudential life insurance
  • Pharmacy benefit
  • Gym allowance
  • Birthday day off
  • Flexible meal voucher
  • Home office allowance
  • Childcare assistance
  • Transportation voucher and company shuttle
  • Discount platform through Allya, SwileShop, and Dell
  • Educational benefits
  • Travel benefits
  • Pet health plan
  • SESC benefits
  • Profit-sharing program (PPRR)

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