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Winning Assistants LLC
Winning Assistants LLC
51 – 200 Angajați
ConsultanțăLogisticăMarketing
Winning Assistants LLC este o companie de recrutare și plasare de personal care pune în legătură medici, profesioniști din domeniul sănătății și proprietari de afaceri cu asistenți virtuali calificați dintr-un bazin global de talente. Serviciile sale de asistență conforme cu cerințele HIPAA acoperă activități administrative, gestionarea cabinetelor medicale, marketingul și serviciul pentru clienți, ajutând clienții să eficientizeze operațiunile zilnice, să controleze costurile și să dedice mai mult timp dezvoltării afacerii.
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Locurile de muncă ale companiei

Medical Virtual Assistant - Billing and Practice Operations

Medical Virtual Assistant supporting a therapy and healthcare practice with insurance claims, billing reconciliation, EMR administration, and daily practice operations. The remote Philippines-based role also includes insurance follow-up, phone support, KPI tracking, and HR administration.

PHFilipine
10.400 $ – 12.480 $ / an
RemoteNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăAsistent executiv

Descriere

  • Pursue unpaid, denied, delayed, or missing primary and secondary insurance claims.
  • Research denial causes, missing details, and processing obstacles, then resolve issues and assist with manual resubmissions.
  • Review and release claims in line with established workflows.
  • Prepare and review weekly, twice-monthly, and monthly billing reports.
  • Validate figures, reconcile variances, and update records with reconciled information.
  • Maintain patient and administrative records in HelloNote.
  • Follow up on Plans of Care, signed records, insurance verification, and prior authorizations.
  • Monitor expired Plans of Care, authorizations, active cases, draft notes, and other administrative requirements.
  • Manage and route inbound and outbound calls using the Virtual Marketing Mastery phone platform.
  • Communicate professionally with patients and escalate concerns when appropriate.
  • Monitor referrals, visits, cancellation rates, cash balance, growth, revenue, expenses, and profit.
  • Contribute to recurring operational reporting and administrative compliance activities.
  • Support onboarding for therapists and student interns.
  • Maintain employee files, documentation, policies, procedures, and HR compliance records.
  • Handle routine administrative and office management responsibilities.
  • Take on social media, marketing, or content creation work after consistently meeting quality expectations in core duties.

Cerințe

  • Demonstrated experience managing medical billing and claim denials, including unpaid, rejected, delayed, or unresolved insurance claims.
  • Experience diagnosing denial causes or missing information, resolving claim issues, supporting manual resubmissions, and working with primary and secondary insurance claims.
  • Professional experience with billing reconciliation.
  • Prior EMR or EHR experience and the ability to learn HelloNote quickly.
  • Experience using a CRM system.
  • Experience with insurance authorizations, including verification and prior authorization follow-up.
  • Background in healthcare administration.
  • Experience providing phone support.
  • Strong spoken and written English communication skills.
  • Relevant professional experience.
  • NBI Clearance and/or Local Police Clearance must be provided before onboarding.
  • Availability to attend required video meetings with the camera enabled.
  • Reliable laptop or desktop computer.
  • Stable high-speed internet connection of at least 25 Mbps.
  • Noise-canceling headset.
  • Functional webcam.
  • Quiet, professional home work environment.
  • Experience following up on Plans of Care is preferred.
  • OT, PT, or therapy practice experience is preferred but not required.
  • Experience with KPI tracking or reporting is preferred.
  • HR onboarding or practice operations experience is preferred.
  • Social media, marketing, or basic content creation experience is an advantage.

Beneficii

  • Dedicated HR and Contractor Support Team for guidance, questions, contract matters, and client communications.
  • Optional premium VPN license to support privacy and security during client-related work.
  • Provided HIPAA compliance and cybersecurity training with certification.
  • Top 1% VA performance training covering communication, client management, productivity systems, and professional best practices.
  • Client-approved U.S. holidays may be taken off based on the client’s schedule and needs.
  • Client-approved paid or unpaid time off may be available; paid leave is optional and depends on the client.
  • Access to templates, workflow documentation, productivity tools, and client-specific standard operating procedure support.
  • Some clients may provide performance-based bonuses, incentives, or additional hours.
  • Required work resources include a reliable computer, high-speed internet, noise-canceling headset, working webcam, and quiet professional workspace.

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