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Medical Virtual Assistant - Billing and Practice Operations
Medical Virtual Assistant supporting a therapy and healthcare practice with insurance claims, billing reconciliation, EMR administration, and daily practice operations. The remote Philippines-based role also includes insurance follow-up, phone support, KPI tracking, and HR administration.
फ़िलिपींस$10,400 – $12,480 / वर्ष
रिमोटपूर्णकालिकमध्य स्तरवरिष्ठआवश्यक भाषा: अंग्रेज़ीकार्यकारी सहायकविवरण
- Pursue unpaid, denied, delayed, or missing primary and secondary insurance claims.
- Research denial causes, missing details, and processing obstacles, then resolve issues and assist with manual resubmissions.
- Review and release claims in line with established workflows.
- Prepare and review weekly, twice-monthly, and monthly billing reports.
- Validate figures, reconcile variances, and update records with reconciled information.
- Maintain patient and administrative records in HelloNote.
- Follow up on Plans of Care, signed records, insurance verification, and prior authorizations.
- Monitor expired Plans of Care, authorizations, active cases, draft notes, and other administrative requirements.
- Manage and route inbound and outbound calls using the Virtual Marketing Mastery phone platform.
- Communicate professionally with patients and escalate concerns when appropriate.
- Monitor referrals, visits, cancellation rates, cash balance, growth, revenue, expenses, and profit.
- Contribute to recurring operational reporting and administrative compliance activities.
- Support onboarding for therapists and student interns.
- Maintain employee files, documentation, policies, procedures, and HR compliance records.
- Handle routine administrative and office management responsibilities.
- Take on social media, marketing, or content creation work after consistently meeting quality expectations in core duties.
आवश्यकताएँ
- Demonstrated experience managing medical billing and claim denials, including unpaid, rejected, delayed, or unresolved insurance claims.
- Experience diagnosing denial causes or missing information, resolving claim issues, supporting manual resubmissions, and working with primary and secondary insurance claims.
- Professional experience with billing reconciliation.
- Prior EMR or EHR experience and the ability to learn HelloNote quickly.
- Experience using a CRM system.
- Experience with insurance authorizations, including verification and prior authorization follow-up.
- Background in healthcare administration.
- Experience providing phone support.
- Strong spoken and written English communication skills.
- Relevant professional experience.
- NBI Clearance and/or Local Police Clearance must be provided before onboarding.
- Availability to attend required video meetings with the camera enabled.
- Reliable laptop or desktop computer.
- Stable high-speed internet connection of at least 25 Mbps.
- Noise-canceling headset.
- Functional webcam.
- Quiet, professional home work environment.
- Experience following up on Plans of Care is preferred.
- OT, PT, or therapy practice experience is preferred but not required.
- Experience with KPI tracking or reporting is preferred.
- HR onboarding or practice operations experience is preferred.
- Social media, marketing, or basic content creation experience is an advantage.
लाभ
- Dedicated HR and Contractor Support Team for guidance, questions, contract matters, and client communications.
- Optional premium VPN license to support privacy and security during client-related work.
- Provided HIPAA compliance and cybersecurity training with certification.
- Top 1% VA performance training covering communication, client management, productivity systems, and professional best practices.
- Client-approved U.S. holidays may be taken off based on the client’s schedule and needs.
- Client-approved paid or unpaid time off may be available; paid leave is optional and depends on the client.
- Access to templates, workflow documentation, productivity tools, and client-specific standard operating procedure support.
- Some clients may provide performance-based bonuses, incentives, or additional hours.
- Required work resources include a reliable computer, high-speed internet, noise-canceling headset, working webcam, and quiet professional workspace.
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