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ePackPro
ePackPro
201 – 500 Angajați
Alimente și băuturiHardwareSaaS
ePackPro dezvoltă o platformă HACCP digitală pentru bucătării profesionale și afaceri din domeniul serviciilor alimentare. Restaurantele, hotelurile, brutăriile, măcelăriile, firmele de catering, pescăriile, magazinele de brânzeturi, grupurile de francize și bucătăriile instituționale folosesc software-ul și tabletele robuste ale companiei pentru a gestiona evidențele privind siguranța alimentară într-un singur sistem. Platforma reunește trasabilitatea, monitorizarea temperaturii, programele de curățenie, registrele de livrări și tipărirea etichetelor, prin fluxuri de lucru concepute pentru respectarea cerințelor de siguranță alimentară. ePackPro oferă și instalare, instruire, asistență și reparații. Compania declară că are 14 ani de experiență, aproximativ 200.000 de utilizatori zilnic în 40 de țări și o echipă de 210 persoane.
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Locurile de muncă ale companiei

IT Support Technician

Centralize internal IT support requests at ePackPro, a digital HACCP company. Manage tickets, user accounts, licenses, and Microsoft tools.

FRFranța
25.000 € – 31.000 € / an
HibridNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăLimbă Obligatorie: francezăInginer de suport
AzureITSM

Descriere

  • Receive and assess IT and information systems requests, including incidents, enhancement requests, and questions.
  • Resolve routine issues involving access, configuration, and password resets.
  • Prioritize requests and direct them to the appropriate teams.
  • Monitor support tickets through to resolution.
  • Create, configure, and deactivate user accounts in Intune, Salesforce, Odoo, and other systems.
  • Check user access rights and available licenses.
  • Coordinate employee onboarding and offboarding processes.
  • Prepare quotes, place orders, and configure workstations and telephony equipment.
  • Support users in French and English by clarifying their needs.
  • Train and guide employees in the use of IT and information systems tools.
  • Create and maintain procedures, FAQs, and user guides.
  • Administer the Jira ticketing system.
  • Spot recurring support needs and recommend improvements.
  • Take part in IT and information systems monitoring and coordination meetings.

Cerințe

  • Background in IT support or helpdesk operations.
  • Experience in a multi-site organization or scale-up is an advantage.
  • Proficiency with Microsoft tools, including Office 365, Azure, SharePoint, and Intune.
  • Knowledge of identity, access, and license administration.
  • Ability to set up and configure Windows and macOS workstations.
  • Familiarity with ticketing platforms and ITSM practices, especially Jira.
  • Ability to diagnose and resolve routine technical issues.
  • Strong organizational skills and prompt responsiveness.
  • Clear communication and the ability to teach others.
  • Able to work independently, adapt to varied tasks, and stay curious.
  • Careful, thorough, and discreet approach to work.
  • Professional working proficiency in English.

Beneficii

  • Profit-sharing plan.
  • €9 meal vouchers, with 60% of the cost covered by the company.
  • Structured onboarding program.
  • Length-of-service bonus.

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