ePackPro develops a digital HACCP platform for professional kitchens and food service businesses. Restaurants, hotels, bakeries, butcher shops, caterers, fishmongers, cheesemongers, franchise groups, and institutional kitchens use its software and rugged tablet hardware to manage food safety records in one system. The platform brings together traceability, temperature monitoring, cleaning schedules, delivery logs, and label printing, with workflows designed around food safety compliance. ePackPro also provides installation, training, support, and repairs. The company reports 14 years of experience, around 200,000 daily users across 40 countries, and a team of 210 people.
IT Support Technician
Centralize internal IT support requests at ePackPro, a digital HACCP company. Manage tickets, user accounts, licenses, and Microsoft tools.
Apraksts
- Receive and assess IT and information systems requests, including incidents, enhancement requests, and questions.
- Resolve routine issues involving access, configuration, and password resets.
- Prioritize requests and direct them to the appropriate teams.
- Monitor support tickets through to resolution.
- Create, configure, and deactivate user accounts in Intune, Salesforce, Odoo, and other systems.
- Check user access rights and available licenses.
- Coordinate employee onboarding and offboarding processes.
- Prepare quotes, place orders, and configure workstations and telephony equipment.
- Support users in French and English by clarifying their needs.
- Train and guide employees in the use of IT and information systems tools.
- Create and maintain procedures, FAQs, and user guides.
- Administer the Jira ticketing system.
- Spot recurring support needs and recommend improvements.
- Take part in IT and information systems monitoring and coordination meetings.
Prasības
- Background in IT support or helpdesk operations.
- Experience in a multi-site organization or scale-up is an advantage.
- Proficiency with Microsoft tools, including Office 365, Azure, SharePoint, and Intune.
- Knowledge of identity, access, and license administration.
- Ability to set up and configure Windows and macOS workstations.
- Familiarity with ticketing platforms and ITSM practices, especially Jira.
- Ability to diagnose and resolve routine technical issues.
- Strong organizational skills and prompt responsiveness.
- Clear communication and the ability to teach others.
- Able to work independently, adapt to varied tasks, and stay curious.
- Careful, thorough, and discreet approach to work.
- Professional working proficiency in English.
Priekšrocības
- Profit-sharing plan.
- €9 meal vouchers, with 60% of the cost covered by the company.
- Structured onboarding program.
- Length-of-service bonus.