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Harris Computer
Harris Computer
Sponsor pentru viza H1BAsistență medicalăConsultanțăLogistică
Harris Computer dezvoltă și operează software esențial pentru organizații din sectorul public, domeniul sănătății, utilități și alte industrii specializate. Portofoliul său sprijină peste 100.000 de clienți din America de Nord, Europa, Asia și Australia, iar echipele sale se concentrează pe achiziționarea unor companii de software promițătoare, consolidarea operațiunilor acestora și susținerea unei creșteri durabile. Pentru candidații care explorează oportunități în domeniul software-ului pentru companii, Harris Computer oferă un mediu divers, modelat de produse și servicii dedicate unor industrii specifice, concepute pentru a ajuta clienții să își atingă obiectivele operaționale.
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Locurile de muncă ale companiei

Harris Computer Remote Support Analyst – Cayenta, Canada

Troubleshoot Cayenta enterprise software, customer information systems, data, integrations, and SQL issues for utility and local-government customers. Investigate problems remotely, communicate progress, and document effective resolutions.

CACanadaUSStatele Unite ale Americii
60.000 $ – 75.000 $ / an
RemoteNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăInginer de suport
SQL

Descriere

  • Resolve customer issues accurately, thoroughly, and within expected timeframes
  • Own support tickets from intake through resolution, escalating or reassigning them when appropriate
  • Diagnose application, data, integration, architecture, and interface problems
  • Work with Environment Specialists, Product Management, R&D, Professional Services, and other analysts
  • Communicate promptly with customers and provide status updates throughout each ticket’s lifecycle
  • Build extensive Cayenta product knowledge to resolve technical issues and address functional questions
  • Use AI-assisted tools to research problems, analyze data, detect patterns, draft communications, and streamline troubleshooting
  • Review AI-generated outputs carefully and remain responsible for customer-facing information
  • Determine root causes and propose improvements to customers, Product Management, and internal teams
  • Record solutions, diagnostic methods, and support best practices
  • Apply Support Services agreements to recognize requests beyond standard support coverage
  • Spot ways to enhance the products, support processes, and overall customer experience

Cerințe

  • Professional experience in the utility sector is required
  • Hold a valid, current passport and be legally authorized to travel internationally
  • Have either visa-exempt passport eligibility or the visas required to enter Canada, the United States, and Caribbean countries
  • Background in customer support or technical support
  • Strong communication skills and the ability to establish trust and set customer expectations
  • Advanced analytical thinking and structured problem-solving ability
  • Able to organize competing priorities and manage several initiatives at once
  • Self-directed, flexible, and effective working independently or with a team
  • Willingness to learn and use emerging technologies, including AI-assisted tools
  • Experience writing and diagnosing SQL queries
  • Experience supporting Customer Information Systems or comparable enterprise applications
  • Working knowledge of relational databases and data analysis
  • Experience interpreting application logs, diagnosing interfaces, or assessing system behavior is an asset
  • Understanding of software support practices, including configuration, integrations, and data troubleshooting
  • Experience with AI platforms such as ChatGPT, Claude, Microsoft Copilot, or similar tools is an asset
  • A university degree or technical college diploma in Computer Science, Software Engineering, Information Technology, Software Development, or a related discipline is a plus

Beneficii

  • Three weeks of vacation plus five personal days
  • Medical, dental, and vision coverage begins on the first day of employment
  • Employee stock ownership and RRSP/401(k) matching programs
  • Lifestyle rewards
  • Remote work arrangement and additional benefits

Locuri de muncă similare

Terumo Medical Corporation

Region Manager, Terumo Interventional Systems Sales

Terumo Medical Corporation
1.001 – 5.000 Angajați
Sponsor pentru viza H1BAsistență medicalăConsultanțăIndustria prelucrătoare
USStatele Unite ale AmericiiNJNew Jersey
120.000 $ – 165.000 $ / an
La sediuNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăManager

Lead medical device sales across a North Central New Jersey region, managing field teams and hospital relationships. Drive regional revenue, sales performance, and compliant promotion of Terumo Interventional Systems products.

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