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Associated Bank
Associated Bank
1.001 – 5.000 Angajați
AsigurăriFinanțeServicii bancare
Associated Bank este o instituție financiară din regiunea Midwest a Statelor Unite, care deservește clienți persoane fizice, companii și clienți comerciali prin servicii bancare, de finanțare și servicii conexe de asigurare. Oferta sa include servicii bancare digitale și mobile, planificare pentru pensionare, conturi de brokeraj, administrarea patrimoniului și alte soluții pentru gestionarea banilor în diferite etape ale vieții și activității unei companii. Fondată în 1874, banca îmbină accesul la sucursale regionale din Illinois, Minnesota și Wisconsin cu serviciile online și sprijină inițiative comunitare precum locuințele accesibile și dezvoltarea economică.
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Locurile de muncă ale companiei

Employer Account Manager, HSA/TPA — Remote

Manage employer relationships and client support for Associated Bank’s HSA and third-party administration programs. The role covers onboarding, integrations, service resolution, and ongoing account coordination.

USStatele Unite ale AmericiiILIllinoisMNMinnesotaNENebraskaWIWisconsin
49.910 $ – 85.560 $ / an
RemoteNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăManager de conturiVânzări

Descriere

  • Develop and sustain relationships with employer clients and business partners
  • Act as a reliable contact for client service and support needs
  • Lead onboarding and implementation work for newly added employer groups
  • Coordinate portal integrations and employer account configuration
  • Investigate and resolve employer questions and service concerns
  • Handle employer communications through inbound calls, shared inboxes, and other service channels
  • Manage file integrations, financial account setup, and continuing service requests
  • Explain relevant policies, procedures, regulations, and program details to employer clients
  • Recommend process improvements that strengthen operational efficiency and client service
  • Partner with internal teams to safeguard sensitive data, meet compliance obligations, and deliver client solutions

Cerințe

  • Bachelor’s degree in Communications, Business, or a comparable combination of education and experience
  • At least one year of account management or relationship management experience
  • At least three years of customer service experience
  • Obtain a Life and Health Insurance License within three months of hire
  • Earn HSAe Certification through ECFC within three months of hire
  • Earn CFC Certification through ECFC within three months of hire
  • Preferred: At least three years of experience in insurance, health savings accounts, or third-party administration
  • Experience supporting benefits administration programs and employer-facing client relationships
  • Working knowledge of benefits onboarding, integration, and service issue resolution
  • Successful completion of a comprehensive background check is required
  • Adherence to applicable laws, regulations, and enterprise policies and procedures, including the Bank Secrecy Act, is required
  • Report suspicious activity, customer complaints, procedural violations, and ethical concerns as required

Beneficii

  • Structured onboarding, job shadowing, and continuing learning programs
  • Retirement benefits that include 401(k) and pension plans
  • Paid time off for community volunteering
  • Colleague Resource Groups centered on diversity and inclusion
  • Opportunities for professional growth and career advancement
  • Well-being programs with related incentives
  • Parental leave
  • Employee stock purchase plan
  • Military benefits
  • Employee banking, lending, investment, and insurance benefits

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