Core Banking Systems Engineer
Swisscom
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Associated Bank is a Midwestern financial institution serving personal, business, and commercial customers through banking, finance, and insurance-related services. Its offerings include digital and mobile banking, retirement planning, brokerage accounts, wealth management, and other solutions for managing money across different stages of life and business. Founded in 1874, the bank combines regional branch access in Illinois, Minnesota, and Wisconsin with online services, while supporting community initiatives such as affordable housing and economic development.
Employer Account Manager, HSA/TPA — Remote
Manage employer relationships and client support for Associated Bank’s HSA and third-party administration programs. The role covers onboarding, integrations, service resolution, and ongoing account coordination.
Description
- Develop and sustain relationships with employer clients and business partners
- Act as a reliable contact for client service and support needs
- Lead onboarding and implementation work for newly added employer groups
- Coordinate portal integrations and employer account configuration
- Investigate and resolve employer questions and service concerns
- Handle employer communications through inbound calls, shared inboxes, and other service channels
- Manage file integrations, financial account setup, and continuing service requests
- Explain relevant policies, procedures, regulations, and program details to employer clients
- Recommend process improvements that strengthen operational efficiency and client service
- Partner with internal teams to safeguard sensitive data, meet compliance obligations, and deliver client solutions
Requirements
- Bachelor’s degree in Communications, Business, or a comparable combination of education and experience
- At least one year of account management or relationship management experience
- At least three years of customer service experience
- Obtain a Life and Health Insurance License within three months of hire
- Earn HSAe Certification through ECFC within three months of hire
- Earn CFC Certification through ECFC within three months of hire
- Preferred: At least three years of experience in insurance, health savings accounts, or third-party administration
- Experience supporting benefits administration programs and employer-facing client relationships
- Working knowledge of benefits onboarding, integration, and service issue resolution
- Successful completion of a comprehensive background check is required
- Adherence to applicable laws, regulations, and enterprise policies and procedures, including the Bank Secrecy Act, is required
- Report suspicious activity, customer complaints, procedural violations, and ethical concerns as required
Benefits
- Structured onboarding, job shadowing, and continuing learning programs
- Retirement benefits that include 401(k) and pension plans
- Paid time off for community volunteering
- Colleague Resource Groups centered on diversity and inclusion
- Opportunities for professional growth and career advancement
- Well-being programs with related incentives
- Parental leave
- Employee stock purchase plan
- Military benefits
- Employee banking, lending, investment, and insurance benefits
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