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RXO, Inc.
RXO, Inc.
5.001 – 10.000 Angajați
LogisticăSaaSTransport
RXO, Inc. este o companie de logistică și transport bazată pe tehnologie, care ajută companiile să transporte mărfuri prin rețele de transport rutier cu încărcătură completă, transport rutier cu încărcătură parțială, transport intermodal, transport de tip drayage, transport maritim și aerian, precum și livrare pe ultimul kilometru. Platformele RXO Connect™ și RXO Drive™ combină instrumente digitale, învățare automată și inteligență artificială cu o rețea extinsă de transportatori pentru a sprijini gestionarea capacității, transportul gestionat, expedierea mărfurilor și serviciile pentru transportatori. Printr-o piață largă de transportatori independenți, RXO deservește clienți B2B printr-o combinație de capacități logistice bazate pe software și operațiuni tradiționale de transport, cu accent pe vizibilitatea expedițiilor, eficiența operațională și capacitatea flexibilă.
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Locurile de muncă ale companiei

Director of Operations Support, Quality and Customer Care - RXO Remote

Lead quality, claims, customer care, and operational performance across RXO’s Last Mile transportation network. Drive standardized processes, corrective action, continuous improvement, and financial results.

USStatele Unite ale AmericiiNJNew JerseyNCCarolina de NordPAPennsylvania
140.000 $ – 150.000 $ / an
RemoteNormă întreagăLiderLimbă Obligatorie: englezăAsistență clienți

Descriere

  • Set strategic direction for operational performance, quality, customer experience, claims, process improvement, and financial outcomes across the Last Mile network
  • Diagnose network performance gaps, develop scalable solutions, and maintain accountability from root-cause analysis through lasting corrective action
  • Collaborate with Operations, Client Solutions, Finance, Claims, Customer Care, Fleet, Carrier Management, Technology, and Analytics to standardize operations and strengthen service delivery
  • Oversee governance for Ops Support, Claims, and Customer Center/Customer Care Operations
  • Lead and hold Senior Managers and Operations Support Managers accountable for results
  • Define team goals, performance standards, and operating priorities
  • Standardize processes covering warehouse and product flow, workforce planning, routing, route monitoring, facilities, staffing, carrier management, and organizational design
  • Support field leaders through performance issues, site launches, implementations, and significant operational changes
  • Convert Voice of Customer findings into measurable operational improvements
  • Monitor service failures, escalations, and recurring customer issues through resolution and continuous-improvement programs
  • Create consistent claims and customer-care procedures, service levels, escalation paths, documentation standards, and performance expectations
  • Determine the operational causes of claims and complaints and implement corrective measures
  • Advance automation and technology initiatives for claims intake, assignment, communication, documentation, resolution, recovery, and reporting
  • Direct cross-functional continuous-improvement programs
  • Find revenue leakage, avoidable costs, productivity shortfalls, and opportunities for financial recovery
  • Apply data and analytics to detect trends, rank opportunities, and assess corrective-action results
  • Report performance trends, risks, financial effects, and strategic recommendations to senior leaders
  • Coordinate communication among executives, field operations, functional groups, and client-facing teams

Cerințe

  • At least seven years of relevant experience in operations, logistics, Last Mile, customer experience, quality, claims, continuous improvement, or a related area
  • At least three years leading teams, programs, or cross-functional initiatives
  • Proven success improving operational performance across multiple locations or business units
  • Strong command of operational KPIs, customer service measures, financial performance, and process improvement
  • A bachelor’s degree in Supply Chain or Logistics is preferred
  • Willingness to travel occasionally among branches, regions, and corporate headquarters
  • Ten years of progressive transportation management experience is preferred

Beneficii

  • Competitive pay
  • Paid leave, including up to 8 holidays, 2 floating Diversity Days, 15 PTO days for salaried employees, 40 hours of bereavement leave, 16 hours of volunteer time, jury duty leave, at least 2 weeks of family bonding leave, and 40 hours of prenatal care leave
  • 401(k) plan with a company match of up to 5%
  • Health, prescription, dental, vision, basic and supplemental life, short- and long-term disability, accidental death and personal loss, business travel, legal services, identity theft, accident, critical illness, and hospital indemnity insurance
  • Employee Assistance Program
  • Tuition reimbursement
  • Adoption assistance
  • Health Savings Account
  • Health Care Flexible Spending Account
  • Dependent Care Flexible Spending Account
  • Commuter Spending Account
  • Health Reimbursement Arrangement

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