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RXO, Inc.
RXO, Inc.
5,001 – 10,000 कर्मचारी
SaaSपरिवहनलॉजिस्टिक्स
RXO, Inc. एक प्रौद्योगिकी-आधारित लॉजिस्टिक्स और परिवहन कंपनी है, जो व्यवसायों को ट्रकload, कम-से-कम-ट्रकload, इंटरमॉडल, ड्रेज, समुद्री, हवाई और अंतिम-मील नेटवर्क के माध्यम से माल ढोने में सहायता करती है। इसके RXO Connect™ और RXO Drive™ प्लेटफ़ॉर्म डिजिटल उपकरणों, मशीन लर्निंग और कृत्रिम बुद्धिमत्ता को एक व्यापक कैरियर नेटवर्क के साथ जोड़ते हैं, ताकि क्षमता प्रबंधन, प्रबंधित परिवहन, माल अग्रेषण और कैरियर सेवाओं में सहायता मिल सके। स्वतंत्र कैरियरों के बड़े मार्केटप्लेस के साथ RXO, सॉफ़्टवेयर-सक्षम लॉजिस्टिक्स क्षमताओं और पारंपरिक परिवहन संचालन के संयोजन के माध्यम से B2B ग्राहकों की सेवा करता है। इसका ध्यान शिपमेंट दृश्यता, परिचालन दक्षता और लचीली क्षमता पर है।
LinkedIn
कंपनी की नौकरियाँ

Director of Operations Support, Quality and Customer Care - RXO Remote

Lead quality, claims, customer care, and operational performance across RXO’s Last Mile transportation network. Drive standardized processes, corrective action, continuous improvement, and financial results.

USसंयुक्त राज्यNJन्यू जर्सीNCउत्तरी कैरोलिनाPAपेंसिल्वेनिया
$1,40,000 – $1,50,000 / वर्ष
रिमोटपूर्णकालिकलीडआवश्यक भाषा: अंग्रेज़ीग्राहक सहायता

विवरण

  • Set strategic direction for operational performance, quality, customer experience, claims, process improvement, and financial outcomes across the Last Mile network
  • Diagnose network performance gaps, develop scalable solutions, and maintain accountability from root-cause analysis through lasting corrective action
  • Collaborate with Operations, Client Solutions, Finance, Claims, Customer Care, Fleet, Carrier Management, Technology, and Analytics to standardize operations and strengthen service delivery
  • Oversee governance for Ops Support, Claims, and Customer Center/Customer Care Operations
  • Lead and hold Senior Managers and Operations Support Managers accountable for results
  • Define team goals, performance standards, and operating priorities
  • Standardize processes covering warehouse and product flow, workforce planning, routing, route monitoring, facilities, staffing, carrier management, and organizational design
  • Support field leaders through performance issues, site launches, implementations, and significant operational changes
  • Convert Voice of Customer findings into measurable operational improvements
  • Monitor service failures, escalations, and recurring customer issues through resolution and continuous-improvement programs
  • Create consistent claims and customer-care procedures, service levels, escalation paths, documentation standards, and performance expectations
  • Determine the operational causes of claims and complaints and implement corrective measures
  • Advance automation and technology initiatives for claims intake, assignment, communication, documentation, resolution, recovery, and reporting
  • Direct cross-functional continuous-improvement programs
  • Find revenue leakage, avoidable costs, productivity shortfalls, and opportunities for financial recovery
  • Apply data and analytics to detect trends, rank opportunities, and assess corrective-action results
  • Report performance trends, risks, financial effects, and strategic recommendations to senior leaders
  • Coordinate communication among executives, field operations, functional groups, and client-facing teams

आवश्यकताएँ

  • At least seven years of relevant experience in operations, logistics, Last Mile, customer experience, quality, claims, continuous improvement, or a related area
  • At least three years leading teams, programs, or cross-functional initiatives
  • Proven success improving operational performance across multiple locations or business units
  • Strong command of operational KPIs, customer service measures, financial performance, and process improvement
  • A bachelor’s degree in Supply Chain or Logistics is preferred
  • Willingness to travel occasionally among branches, regions, and corporate headquarters
  • Ten years of progressive transportation management experience is preferred

लाभ

  • Competitive pay
  • Paid leave, including up to 8 holidays, 2 floating Diversity Days, 15 PTO days for salaried employees, 40 hours of bereavement leave, 16 hours of volunteer time, jury duty leave, at least 2 weeks of family bonding leave, and 40 hours of prenatal care leave
  • 401(k) plan with a company match of up to 5%
  • Health, prescription, dental, vision, basic and supplemental life, short- and long-term disability, accidental death and personal loss, business travel, legal services, identity theft, accident, critical illness, and hospital indemnity insurance
  • Employee Assistance Program
  • Tuition reimbursement
  • Adoption assistance
  • Health Savings Account
  • Health Care Flexible Spending Account
  • Dependent Care Flexible Spending Account
  • Commuter Spending Account
  • Health Reimbursement Arrangement

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