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Director of Customer Experience Strategy – S&P Global Energy, Houston Onsite
Lead multi-year customer experience strategy for S&P Global Energy, connecting customer insight, innovation, governance, and executive priorities to growth and retention. Shape enterprise CX alignment across energy business lines and customer-facing functions.
Statele Unite ale Americii
Texas126.676 $ – 253.020 $ / an
La sediuNormă întreagăLiderLimbă Obligatorie: englezăAsistență cliențiDescriere
- Lead and advance the multi-year Customer Experience strategy for S&P Global Energy
- Convert customer insight and performance data into strategic plans and CX priorities
- Connect CX strategy to growth, retention, adoption, and customer lifetime value
- Integrate customer experience into strategic planning, QBRs, investment cases, and operating cadences
- Collaborate with Business Line Strategy Leaders across the Energy business
- Surface cross-business experience opportunities and systemic friction requiring enterprise alignment
- Work with the Energy Strategy team on divisional strategy, transformation, and investment planning
- Provide alignment and strategic direction to the CX Leadership Team
- Coordinate CX priorities across Customer and Partner Success, Design, Operations, Digital, Education, and Community
- Advance CX innovation, including AI-enabled experiences and emerging customer engagement approaches
- Own the CX strategic framework, roadmap, and governance model
- Establish success measures that connect CX performance with business outcomes
- Develop executive-level CX narratives for senior leadership and board forums
- Keep CX leaders strategically aligned and equipped to execute effectively
Cerințe
- Extensive experience leading strategy, transformation, customer experience, or operating-model initiatives in complex, matrixed organizations
- Demonstrated ability to influence senior stakeholders without direct reporting authority
- Background in customer-facing roles or environments
- Strong commercial judgment with experience connecting customer outcomes to business performance
- Strong interest in innovation, artificial intelligence, and the future of customer engagement
- Outstanding communication and executive storytelling abilities
Beneficii
- Annual incentive plan
- Health coverage supporting physical and mental well-being
- Generous paid time off
- Ongoing learning resources and career development opportunities
- Competitive compensation
- Retirement planning support
- Continuing education program
- Employer-matched student loan contributions
- Financial wellness programs
- Family benefits for partners and children
- Retail discounts
- Referral incentive awards