S&P Global provides market intelligence, credit ratings, analytics, and benchmark indices for businesses, investors, governments, and other organizations worldwide. Its services cover finance, commodities, mobility, sustainability, energy transitions, and artificial intelligence, helping customers interpret market developments, assess credit risk, and make informed decisions.
The company delivers these insights through businesses including S&P Global Market Intelligence, S&P Global Ratings, and S&P Dow Jones Indices. Its data-driven products support research, risk analysis, benchmarking, and strategic planning across complex global markets.
Director of Customer Experience Strategy – S&P Global Energy, Houston Onsite
Lead multi-year customer experience strategy for S&P Global Energy, connecting customer insight, innovation, governance, and executive priorities to growth and retention. Shape enterprise CX alignment across energy business lines and customer-facing functions.
Description
- Lead and advance the multi-year Customer Experience strategy for S&P Global Energy
- Convert customer insight and performance data into strategic plans and CX priorities
- Connect CX strategy to growth, retention, adoption, and customer lifetime value
- Integrate customer experience into strategic planning, QBRs, investment cases, and operating cadences
- Collaborate with Business Line Strategy Leaders across the Energy business
- Surface cross-business experience opportunities and systemic friction requiring enterprise alignment
- Work with the Energy Strategy team on divisional strategy, transformation, and investment planning
- Provide alignment and strategic direction to the CX Leadership Team
- Coordinate CX priorities across Customer and Partner Success, Design, Operations, Digital, Education, and Community
- Advance CX innovation, including AI-enabled experiences and emerging customer engagement approaches
- Own the CX strategic framework, roadmap, and governance model
- Establish success measures that connect CX performance with business outcomes
- Develop executive-level CX narratives for senior leadership and board forums
- Keep CX leaders strategically aligned and equipped to execute effectively
Requirements
- Extensive experience leading strategy, transformation, customer experience, or operating-model initiatives in complex, matrixed organizations
- Demonstrated ability to influence senior stakeholders without direct reporting authority
- Background in customer-facing roles or environments
- Strong commercial judgment with experience connecting customer outcomes to business performance
- Strong interest in innovation, artificial intelligence, and the future of customer engagement
- Outstanding communication and executive storytelling abilities
Benefits
- Annual incentive plan
- Health coverage supporting physical and mental well-being
- Generous paid time off
- Ongoing learning resources and career development opportunities
- Competitive compensation
- Retirement planning support
- Continuing education program
- Employer-matched student loan contributions
- Financial wellness programs
- Family benefits for partners and children
- Retail discounts
- Referral incentive awards