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S&P Global
S&P Global
Sponsor pentru viza de lucrător calificatConsultanțăLogisticăMarketing

S&P Global oferă informații despre piețe, ratinguri de credit, analize și indici de referință pentru companii, investitori, guverne și alte organizații din întreaga lume. Serviciile sale acoperă domenii precum finanțele, materiile prime, mobilitatea, sustenabilitatea, tranzițiile energetice și inteligența artificială, ajutând clienții să interpreteze evoluțiile pieței, să evalueze riscul de credit și să ia decizii informate.

Compania furnizează aceste informații prin divizii precum S&P Global Market Intelligence, S&P Global Ratings și S&P Dow Jones Indices. Produsele sale bazate pe date sprijină cercetarea, analiza riscurilor, evaluarea comparativă și planificarea strategică pe piețe globale complexe.

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Locurile de muncă ale companiei

Director, Customer Experience Strategy, S&P Global Energy - Houston Onsite

Lead the customer experience strategy for S&P Global Energy’s energy and commodities intelligence business. Connect CX leadership, innovation, governance, performance, and executive communication to business outcomes.

USStatele Unite ale AmericiiTXTexas
126.676 $ – 253.020 $ / an
La sediuNormă întreagăLiderLimbă Obligatorie: englezăAsistență clienți

Descriere

  • Shape and advance S&P Global Energy’s long-term Customer Experience strategy
  • Turn customer insights and performance data into actionable plans and CX priorities
  • Connect CX priorities to growth, retention, adoption, and client lifetime value
  • Integrate customer experience into planning cycles, QBRs, investment cases, and operational routines
  • Promote customer-focused decisions throughout the Energy organization
  • Work with Business Line Strategy Leaders to connect business strategies with divisional CX priorities
  • Surface cross-business experience opportunities and systemic friction that require enterprise alignment
  • Collaborate with the Energy Strategy team to incorporate CX into divisional strategy, transformation, and investment planning
  • Establish clear CX direction, priorities, and measures of success for the CX Leadership Team
  • Convert CX strategy into guidance for leaders across Customer and Partner Success, Design, Operations, Digital, Education, and Community
  • Bring CX leaders into alignment on focus areas, decisions to pause, and innovation priorities
  • Advocate for AI-enabled experiences and emerging approaches to customer engagement
  • Support strategic CX innovation investments and ensure they can scale and deliver measurable outcomes
  • Own the CX strategic framework, roadmap, and governance approach
  • Set measures that connect CX performance with business results
  • Develop executive-level CX narratives for senior leadership and board forums

Cerințe

  • Substantial experience leading strategy, transformation, customer experience, or operating-model initiatives in complex, matrixed organizations
  • Ability to influence senior stakeholders without relying on direct reporting lines
  • Background working directly with customers
  • Strong commercial judgment and a record of connecting customer outcomes to business performance
  • Strong interest in innovation, artificial intelligence, and the future of customer engagement
  • Outstanding communication and storytelling ability

Beneficii

  • Annual incentive plan
  • Health care coverage
  • Generous paid time off
  • Resources for continuous learning
  • Competitive compensation
  • Retirement planning support
  • Continuing education program
  • Company-matched student loan contributions
  • Financial wellness programs
  • Family benefits and perks
  • Retail discounts
  • Referral incentive awards

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