S&P Global
S&P Global

S&P Global दुनिया भर में व्यवसायों, निवेशकों, सरकारों और अन्य संगठनों को बाज़ार संबंधी जानकारी, क्रेडिट रेटिंग, विश्लेषण और बेंचमार्क सूचकांक प्रदान करता है। इसकी सेवाओं में वित्त, कमोडिटीज़, मोबिलिटी, स्थिरता, ऊर्जा संक्रमण और कृत्रिम बुद्धिमत्ता शामिल हैं। ये सेवाएँ ग्राहकों को बाज़ार के विकास को समझने, क्रेडिट जोखिम का आकलन करने और सूचित निर्णय लेने में सहायता करती हैं।

कंपनी S&P Global Market Intelligence, S&P Global Ratings और S&P Dow Jones Indices सहित विभिन्न व्यवसायों के माध्यम से ये जानकारियाँ उपलब्ध कराती है। इसके डेटा-आधारित उत्पाद जटिल वैश्विक बाज़ारों में शोध, जोखिम विश्लेषण, बेंचमार्किंग और रणनीतिक योजना का समर्थन करते हैं।

Director, Customer Experience Strategy, S&P Global Energy - Houston Onsite

Lead the customer experience strategy for S&P Global Energy’s energy and commodities intelligence business. Connect CX leadership, innovation, governance, performance, and executive communication to business outcomes.

विवरण

  • Shape and advance S&P Global Energy’s long-term Customer Experience strategy
  • Turn customer insights and performance data into actionable plans and CX priorities
  • Connect CX priorities to growth, retention, adoption, and client lifetime value
  • Integrate customer experience into planning cycles, QBRs, investment cases, and operational routines
  • Promote customer-focused decisions throughout the Energy organization
  • Work with Business Line Strategy Leaders to connect business strategies with divisional CX priorities
  • Surface cross-business experience opportunities and systemic friction that require enterprise alignment
  • Collaborate with the Energy Strategy team to incorporate CX into divisional strategy, transformation, and investment planning
  • Establish clear CX direction, priorities, and measures of success for the CX Leadership Team
  • Convert CX strategy into guidance for leaders across Customer and Partner Success, Design, Operations, Digital, Education, and Community
  • Bring CX leaders into alignment on focus areas, decisions to pause, and innovation priorities
  • Advocate for AI-enabled experiences and emerging approaches to customer engagement
  • Support strategic CX innovation investments and ensure they can scale and deliver measurable outcomes
  • Own the CX strategic framework, roadmap, and governance approach
  • Set measures that connect CX performance with business results
  • Develop executive-level CX narratives for senior leadership and board forums

आवश्यकताएँ

  • Substantial experience leading strategy, transformation, customer experience, or operating-model initiatives in complex, matrixed organizations
  • Ability to influence senior stakeholders without relying on direct reporting lines
  • Background working directly with customers
  • Strong commercial judgment and a record of connecting customer outcomes to business performance
  • Strong interest in innovation, artificial intelligence, and the future of customer engagement
  • Outstanding communication and storytelling ability

लाभ

  • Annual incentive plan
  • Health care coverage
  • Generous paid time off
  • Resources for continuous learning
  • Competitive compensation
  • Retirement planning support
  • Continuing education program
  • Company-matched student loan contributions
  • Financial wellness programs
  • Family benefits and perks
  • Retail discounts
  • Referral incentive awards

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