FP Markets (First Prudential Markets)
FP Markets (First Prudential Markets)
201 – 500 Angajați
CriptoFinanțeFintech
FP Markets (First Prudential Markets) este o companie financiară și fintech care operează ca broker Forex și CFD din 2005. Oferta sa de tranzacționare include Forex, indici, acțiuni, mărfuri, metale și CFD-uri pe criptomonede, cu suport pentru platformele MetaTrader 4 și MetaTrader 5, precum și soluții VPS pentru tranzacționare automatizată. Compania se concentrează pe execuția bazată pe tehnologie, spreaduri competitive, asistență pentru clienți în mai multe limbi și servicii concepute atât pentru traderii începători, cât și pentru cei experimentați.

Customer Support Specialist - Philippines (Remote)

Provide remote customer support to FP Markets clients across the APAC region. The role covers customer queries, trading platform guidance, and assistance with financial products and services.

Descriere

  • Resolve customer issues and respond to enquiries through phone, email, and live chat
  • Guide clients in using the company website and trading platforms
  • Explain FP Markets products and services through phone, email, and live chat
  • Support other departments as needed

Cerințe

  • Excellent written and spoken English
  • Strong communication skills across live chat, email, and phone
  • Customer-focused approach with effective problem-solving skills
  • Previous customer support experience, especially in forex, CFDs, or broader financial services, is advantageous
  • Willingness to learn and adapt in a fast-paced environment
  • Availability for Monday-to-Friday rotating shifts from 6:00 AM–3:00 PM or 7:00 AM–4:00 PM UTC+8
  • Availability to work public holidays and one Saturday and Sunday each month

Beneficii

  • Welcoming, multicultural team supported by approachable leadership
  • Opportunity to contribute to a growing, dynamic business
  • Significant autonomy, support for new ideas, and opportunities to apply expertise to company best practices
  • Ongoing personal development
  • Training budget
  • Opportunities to grow with the company and learn from industry leaders
  • Competitive remuneration
  • Regular salary reviews
  • Performance-based incentive programs
  • Vibrant company culture with team activities and global celebrations
  • Fully remote work

Locuri de muncă similare

LittleLives

Customer Success Manager, LittleLives (Hybrid, Malaysia)

LittleLives
11 – 50 Angajați
B2BEducațieSaaS

Manage onboarding, training, product adoption, renewals, and account growth for LittleLives’ school-management SaaS customers across Southeast Asia. The role focuses mainly on Singapore accounts and includes occasional travel there for onsite sessions and meetings.

Deschide